Customer Service Representative (Remote)

Health Plans Inc • Full-time • Remote (US) • 2m ago

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, Health Plans, Inc. is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do

HPI is unique. A respected industry leader that’s been serving customers for over 40 years, we’re known for our innovation and growth. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

What you’ll do

We’re looking for positive and upbeat individuals who are looking to join an industry-leading organization during a time of exciting growth. The position provides an excellent opportunity to make a positive impact. Customer Service Representatives have an opportunity for growth within the organization by gaining exposure to all business areas.

In this role, you’ll also:

Serve as a positive team member working toward a common company goal
Meet department standards and expectations for quality and production
Efficiently leverage tools and technology to support resolution of issues
Work with partner departments to resolve customer issues
Actively participate in and support the learning process

What you bring

A High School Diploma or equivalent
1 – 2 years’ prior customer service using multiple computer systems
The ability to work independently and as part of a team
The ability to prioritize tasks, work within timeframes and meet deadlines, while being self-motivated, detailed and organized
The capacity to recognize and maintain confidentiality
The aptitude to communicate in a professional and pleasant manner

Why choose us?

We offer our employees flexible work arrangements including remote and hybrid options
We’re a people-first company and value giving back to our community. Ask us about our RISE Committee & and volunteer opportunities.

Benefits

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life. Check out some of the benefits we offer to our team: