Medical Call Center Representative - Remote
Work From Home and stay out of the cold weather!
American Health Connection (AHC) is growing and needs Work From Home Patient Services Representatives. AHC provides patients with full-service, virtual central scheduling and communications services. Each Patient Services Representative is part of a team that will support a Medical Health System client. This is a regular, full-time position with virtual training, employee benefits, and is 100% remote. No contracts! For more information, visit our website at www.AmericanHealthConnection.com. Come join our team!
Patient Services Representatives communicate with patients via phone, accurately and timely schedule appointments based on provided protocols, pre-register patients and verify insurance. This is a virtual call center position, so you know when you disconnect the call, you are done with that task and on to the next one.
- We prefer candidates with 1-year minimum high-volume scheduling experience in a high-volume call center environment. Representatives can expect to handle 100+ calls back-to-back per shift. Medical experience is a plus.
- Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
- The Patient Services Representatives must have private, noise-free, HIPAA-compliant space at home.
- High school diploma or equivalent.
- Proficient knowledge of Microsoft Office Suite is required.
DAY SHIFTS AVAILABLE: Monday - Friday
Must be available for rotating 4th weekends
Hourly Rate Starts At $17.00 with a 90 Day Review
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!
COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before start date:
**Computer Requirements: **Must be on a static location or address; devices such as laptops and chrome books are not acceptable due to security concerns**
Computer Type: Mini, Full Tower, All-in-One
Operating System: Windows 10 or newer; Mac Big Sur or newer
Processor (CPU): Intel i5 / Ryzen 3 / M1 or better (4-8 Cores)
Memory (RAM): 8GB or higher
**Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
Input Device: A proper non-mechanical keyboard and mouse is required
**Internet Requirements: **Wireless(WiFi), Cellular(Hotspot), and Satellite internet connections are not acceptable due to the weather and radio frequency interference concerns which will cause unstable internet connectivity**
Internet Provider Type: Cable Internet
**Computer Internet Connection Requirements: Wired Ethernet connection
Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
*Our healthcare agents must have private, noise free, HIPAA compliant space at home.
Apply Now!
Applicants must reside in the continental U.S.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Application Question(s):
- Do you have medical industry experience?
- Are you bilingual? Other than English, which languages do you speak fluently?
- desktop computer, USB headsets, and Internet speed of 30 Mb/Sec download and 10 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
- Do you have a HIPAA compliant, noise free, and private place in your home to work and use your computer?
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
Work Location: Remote
