The Anaheim Lighthouse is a leading behavioral health treatment center in Orange County, CA, with a 25 year successful history of providing treatment.
We are seeking an experienced Admissions Coordinator. This position has the flexibility of in-office, remote, or hybrid work arrangements, with dedicated and variable working shifts. As an Admissions Coordinator, you can play a key role in helping individuals take the first step toward recovery.
Essential Functions
- Answer inbound calls using the Call Tracking Metrics (CTM) system and respond promptly to outbound leads.
- Adhere to the admissions script and standard operating procedures for every interaction.
- Qualify potential clients by assessing the severity of use, treatment history, and available resources for treatment payment.
- Accurately enter personal and insurance information into Salesforce and provide detailed notes for Intake Coordinators.
- Coordinate with facility to schedule admissions and work with transportation to ensure effective pickups and arrivals.
- Follow up with generated leads in a timely and professional manner.
Additional Functions
- Properly manage all leads with consistent and thorough data entry and administration.
- Uphold and comply with HIPAA regulations.
- Actively participate in Quality Improvement projects to enhance client experience.
- Attend staff meetings and training to stay informed and grow professionally.
Performance Expectations:
Performance will be measured against strict KPIs, including:
- Communication activity
- Lead management & administration
- Conversion rates
- Admissions
Qualifications:
- Experience working in Admissions for treatment centers a big plus
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with the ability to work effectively with a diverse population.
- Clear understanding of professional ethics, boundaries, and judgment.
- Familiarity with recovery approaches, such as 12-step programs or medical models.
- Knowledge of Salesforce or similar CRM systems.
Why Join Us?
We offer a supportive and collaborative work environment, competitive pay, professional growth opportunities, and the chance to make a real impact every day.
How to Apply
To apply, please submit your resume and a cover letter detailing your experience and interest in the Admissions Coordinator role.
Applications will be reviewed on a rolling basis, so don’t wait—take the first step toward a rewarding career today!
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: Remote
