The Anaheim Lighthouse is a leading behavioral health treatment center in Orange County, CA, with a 25 year successful history of providing treatment.

We are seeking an experienced Admissions Coordinator. This position has the flexibility of in-office, remote, or hybrid work arrangements, with dedicated and variable working shifts. As an Admissions Coordinator, you can play a key role in helping individuals take the first step toward recovery.

Essential Functions

Answer inbound calls using the Call Tracking Metrics (CTM) system and respond promptly to outbound leads.
Adhere to the admissions script and standard operating procedures for every interaction.
Qualify potential clients by assessing the severity of use, treatment history, and available resources for treatment payment.
Accurately enter personal and insurance information into Salesforce and provide detailed notes for Intake Coordinators.
Coordinate with facility to schedule admissions and work with transportation to ensure effective pickups and arrivals.
Follow up with generated leads in a timely and professional manner.

Additional Functions

Properly manage all leads with consistent and thorough data entry and administration.
Uphold and comply with HIPAA regulations.
Actively participate in Quality Improvement projects to enhance client experience.
Attend staff meetings and training to stay informed and grow professionally.

Performance Expectations:

Performance will be measured against strict KPIs, including:

Communication activity
Lead management & administration
Conversion rates
Admissions

Qualifications:

Experience working in Admissions for treatment centers a big plus
Exceptional verbal and written communication skills.
Strong interpersonal skills with the ability to work effectively with a diverse population.
Clear understanding of professional ethics, boundaries, and judgment.
Familiarity with recovery approaches, such as 12-step programs or medical models.
Knowledge of Salesforce or similar CRM systems.

Why Join Us?

We offer a supportive and collaborative work environment, competitive pay, professional growth opportunities, and the chance to make a real impact every day.

How to Apply

To apply, please submit your resume and a cover letter detailing your experience and interest in the Admissions Coordinator role.

Applications will be reviewed on a rolling basis, so don’t wait—take the first step toward a rewarding career today!

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Retirement plan

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

People with a criminal record are encouraged to apply

Work Location: Remote

Lighthouse Treatment Center

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