The position will deliver exceptional customer service to provide our patients with the ultimate experience with resolution and support with any concerns about our services and reimbursement. This role is responsible for developing and continuing relationships with the patient or guarantor, to assist with financial inquiries and explanation of benefits.
Essential Job Duties:
- Possess professional telecommunication skills to effectively troubleshoot and resolve complicated inquires/questions for RCM by monitoring the financial hotline and email, responding appropriately and providing support with benefit inquires, patient responsibility and financial hardship.
- Ability to manage and troubleshoot and deescalate complaints, providing appropriate solutions and alternatives and follow up to ensure resolution.
- Manage expiring financial hardship agreements, providing renewals when needed
- Proactively works with RCM managers and supervisors to identify improvements
- Support all Intake functions, as needed
- Other job duties and special projects as assigned.
Ideal Candidate Will Have:
- College degree or 5 or more years of experience in healthcare.
- Experience in healthcare reimbursement with focus on intake, insurance verification, authorization and/or billing and collections functions such as coordination of accounts receivable in a multi-payer environment, locally and nationally – including but not limited to private pay, HMO, PPO, and State and Federal Payers.
- Excellent written and verbal communications and exceptional customer service skills, with the ability to present complex financial analyses in simple terms to patients and/or guarantors to set up financial assistance or financial hardship waivers.
- Demonstrate proactive problem solving and strong organizational skills with a thorough understanding of HIPAA requirements.
Salary Range: $22 an hour
Pentec Health offers a comprehensive compensation and full benefits package. Actual pay will be based on several factors such as qualifications and skills for the role plus geographic location.
Benefits may include but are not limited to medical, dental, vision, 401k match, PTO, paid holidays, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
