Department: Patient Transfer Center
Address: 1611 N.W. 12th Avenue, Miami, FL, 33136
Shift details: Full Time, 7am - 5:30pm, Alternating weekends
Summary
Patient Transfer Center Associate coordinates the reporting, documentation and review of all incoming admissions and transfers to JMH.
Responsibilities
- Documents and maintains manual/electronic logs of all incoming requests for transfer.
- Maintains constant line of communication with Transfer Center Clinical Care Coordinators regarding new transfers and bed assignments.
- Works closely with the Transfer Center Clinical Care Coordinator to initiate and arrange for patient bed assignment according to policies governing specialties, services and requested accommodations.
- Performs various fact-finding tasks upon presentation of transfer and collects and verifies necessary financial and or third party information in order to determine credit and collections eligibility.
- Obtains personal, credit and financial information during initial presentation of transfer process.
- Records and verifies that all financial information collected is accurate.
- Checks patient's status of each new transfer for residence status.
- Notifies the patient's insurance company in order to obtain payment authorization.
- Obtains prior authorization and or letters of guarantee.
- Communicates frequently with Transfer Center Patient Financial Specialist or Patient Financial Services regarding registration and financial clearance issues.
- Verifies readiness of assigned beds on the inpatient floors and critical care units.
- Provides administrative/clerical support to Transfer Center Clinical Care Coordinators (e.g., provide telephone service coverage; provide direction to external facilities regarding transfer request process, etc.)
- Assesses and determine administrative appropriateness of transfers as necessary.
- Keeps abreast of regulatory standards (e.g., EMTALA) that influence decisions about establishing transfer priorities.
- Maintains Transfer Center documentation, patient records and transfer logs as per departmental, regulatory, and organizational standards.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs all other related job duties as assigned.
Experience
Generally requires 0 to 3 years of related experience.
Education
High School diploma is required.
Skill
- Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with critical thinking and professional composure.
- Ability to understand and follow instructions.
- Ability to exercise sound and independent judgment.
- Knowledge and skill in use of job appropriate technology and software applications.
Credentials
Medical Assistant, Paramedic or EMT certification preferred.
