Department: Patient Transfer Center

Address: 1611 N.W. 12th Avenue, Miami, FL, 33136

Shift details: Full Time, 7am - 5:30pm, Alternating weekends

Summary

Patient Transfer Center Associate coordinates the reporting, documentation and review of all incoming admissions and transfers to JMH.

Responsibilities

Documents and maintains manual/electronic logs of all incoming requests for transfer.
Maintains constant line of communication with Transfer Center Clinical Care Coordinators regarding new transfers and bed assignments.
Works closely with the Transfer Center Clinical Care Coordinator to initiate and arrange for patient bed assignment according to policies governing specialties, services and requested accommodations.
Performs various fact-finding tasks upon presentation of transfer and collects and verifies necessary financial and or third party information in order to determine credit and collections eligibility.
Obtains personal, credit and financial information during initial presentation of transfer process.
Records and verifies that all financial information collected is accurate.
Checks patient's status of each new transfer for residence status.
Notifies the patient's insurance company in order to obtain payment authorization.
Obtains prior authorization and or letters of guarantee.
Communicates frequently with Transfer Center Patient Financial Specialist or Patient Financial Services regarding registration and financial clearance issues.
Verifies readiness of assigned beds on the inpatient floors and critical care units.
Provides administrative/clerical support to Transfer Center Clinical Care Coordinators (e.g., provide telephone service coverage; provide direction to external facilities regarding transfer request process, etc.)
Assesses and determine administrative appropriateness of transfers as necessary.
Keeps abreast of regulatory standards (e.g., EMTALA) that influence decisions about establishing transfer priorities.
Maintains Transfer Center documentation, patient records and transfer logs as per departmental, regulatory, and organizational standards.
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
Performs all other related job duties as assigned.

Experience

Generally requires 0 to 3 years of related experience.

Education

High School diploma is required.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions.
Ability to exercise sound and independent judgment.
Knowledge and skill in use of job appropriate technology and software applications.

Credentials

Medical Assistant, Paramedic or EMT certification preferred.

Jackson Health

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Patient Transfer Center Associate, Jackson Memorial Hospital, Full Time, 7am - 5:30pm