Employment Type: Part-time or Full-time (depending on schedule)
Responsibilities:
Conduct follow-up calls with clients (patients) after their visit to the clinic to gather feedback on their service experience and satisfaction.
Ask standard questions over the phone to assess the patient’s experience from registration to the completion of their treatment.
Record and input feedback into the company's CRM system.
Communicate with patients via the clinic’s online platforms for additional inquiries or to gather further information.
Resolve any issues that arise and offer solutions to improve the quality of customer service.
Provide timely updates to management on any problematic situations or trends identified during client interactions.
Ensure confidentiality and adhere to medical ethics standards during all communications.
Requirements:
Experience in customer service or the healthcare industry is preferred but not required.
Excellent verbal and written communication skills, with the ability to interact professionally with clients over the phone and via chat.
Strong attention to detail, responsibility, and ability to handle large volumes of information.
Basic computer skills and proficiency with office software (MS Office, Google Docs, etc.).
Experience working with CRM systems is a plus but not required.
Reliable internet connection and appropriate equipment for remote work (headset, computer).
We Offer:
Flexible schedule with the option to choose convenient working hours.
Remote work from anywhere in the US (no need to come to the office).
Competitive hourly pay ($18 - $26 per hour, depending on experience).
Training and ongoing support throughout your employment.
A friendly and supportive team, with opportunities for growth within the company.
The chance to work in a dynamic and meaningful field of healthcare, helping improve patient experiences.
Job Types: Full-time, Part-time, Contract
Pay: $18.00 - $26.00 per hour
Expected hours: 25 – 45 per week
Benefits:
- Employee assistance program
- Flexible schedule
- Flextime
- Paid time off
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: Remote
