EZ Health helps older adults get through the healthcare system with less stress and more support. We work with seniors who often feel overwhelmed by appointments, insurance, benefits, and day-to-day health logistics. Our goal is to help them stay safe, supported, and living independently at home.
This role is built for depth, not volume. You will work with a small group of clients so you can build real relationships, follow through on details, and make a meaningful difference in people’s lives.
Why this role stands out
This is not a high-volume call center job or a role where you are rushing through hundreds of people. You will have a limited caseload, usually around 20 clients or fewer, so you can provide thoughtful, personalized support.
Most of the work happens by phone. This is a conversation-heavy role for someone who is comfortable building trust, explaining things clearly, and helping people feel calmer and more confident.
We also use AI and software tools to make the work more efficient, but the relationship is still deeply human. Seniors count on us when they feel confused, stuck, or alone in the process.
What you’ll do
- Support seniors by phone with empathy, patience, and follow-through
- Help clients understand healthcare benefits, services, and next steps in simple language
- Assist with healthcare coordination, including appointments, referrals, transportation, meals, and community resources
- Communicate with medical offices, insurance plans, pharmacies, and service providers to help solve problems
- Find practical alternatives when standard processes are slow or unhelpful
- Keep organized notes and stay on top of multiple client needs at once
What we’re looking for
You do not need direct healthcare or health coaching experience to succeed in this role. We will train the right person.
You may be a strong fit if you:
- Enjoy talking with seniors and making people feel comfortable
- Communicate clearly and kindly, especially over the phone
- Are dependable, organized, and good at managing details
- Learn quickly and like figuring things out
- Are comfortable using everyday tools like Google Docs, Google Sheets, and similar software
Position details
- Location: Fully remote
- Type: Contract
- Hours: Part-time or full-time; minimum 28 hours per week, up to 40 hours
- Schedule: Weekday daytime hours
- Pay: $28–$38 per hour, depending on experience, with room for growth over time
Application note: If you have trouble applying through our website, please email your resume to jobs@ez.health.
Job Types: Full-time, Part-time, Contract
Pay: $28.00 - $38.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Flexible schedule
- Paid time off
Application Question(s):
- What is the best phone number to reach you for next steps?
Work Location: Remote
