EZ Health helps older adults get through the healthcare system with less stress and more support. We work with seniors who often feel overwhelmed by appointments, insurance, benefits, and day-to-day health logistics. Our goal is to help them stay safe, supported, and living independently at home.

This role is built for depth, not volume. You will work with a small group of clients so you can build real relationships, follow through on details, and make a meaningful difference in people’s lives.

Why this role stands out

This is not a high-volume call center job or a role where you are rushing through hundreds of people. You will have a limited caseload, usually around 20 clients or fewer, so you can provide thoughtful, personalized support.

Most of the work happens by phone. This is a conversation-heavy role for someone who is comfortable building trust, explaining things clearly, and helping people feel calmer and more confident.

We also use AI and software tools to make the work more efficient, but the relationship is still deeply human. Seniors count on us when they feel confused, stuck, or alone in the process.

What you’ll do

Support seniors by phone with empathy, patience, and follow-through
Help clients understand healthcare benefits, services, and next steps in simple language
Assist with healthcare coordination, including appointments, referrals, transportation, meals, and community resources
Communicate with medical offices, insurance plans, pharmacies, and service providers to help solve problems
Find practical alternatives when standard processes are slow or unhelpful
Keep organized notes and stay on top of multiple client needs at once

What we’re looking for

You do not need direct healthcare or health coaching experience to succeed in this role. We will train the right person.

You may be a strong fit if you:

Enjoy talking with seniors and making people feel comfortable
Communicate clearly and kindly, especially over the phone
Are dependable, organized, and good at managing details
Learn quickly and like figuring things out
Are comfortable using everyday tools like Google Docs, Google Sheets, and similar software

Position details

Location: Fully remote
Type: Contract
Hours: Part-time or full-time; minimum 28 hours per week, up to 40 hours
Schedule: Weekday daytime hours
Pay: $28–$38 per hour, depending on experience, with room for growth over time

Application note: If you have trouble applying through our website, please email your resume to jobs@ez.health.

Job Types: Full-time, Part-time, Contract

Pay: $28.00 - $38.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

Flexible schedule
Paid time off

Application Question(s):

What is the best phone number to reach you for next steps?

Work Location: Remote

EZ Health

New Jobs

Health Coach