GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.
GEHA has one mission: To empower federal workers to be healthy and well.
Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.
The Health and Well-Being Coach II will care for GEHA health plan members through health coaching, and health and well-being education. The primary mode of delivering this coaching will be telephonic and digital. This coach will be a valued team member who contributes to several health and well-being programs, such as: lifestyle coaching, adaptive exercise, fitness training, health education, well-being content creation, and care coordination with a multidisciplinary team.
This role is primarily responsible for supporting members in their efforts to achieve a higher level of well-being and performance in life and work. The coach will elicit autonomous motivation, increase the capacity to change, and facilitate a change process through visioning, goal setting, and accountability, which leads to sustainable change for the good. The coach may occasionally collaborate with subject matter experts on well-being initiatives for GEHA health plan members. This position emphasizes evidence-based practice, whole-person centered care, and the value of a caring culture for both federal health plan members and GEHA employees.
To excel in this role, the coach will need skills and/or knowledge related to: transtheoretical coaching model, facilitating lasting behavior change, motivational interviewing, health education, human physiology, goal setting, mindfulness, resiliency, and physical activity progression.
SKILLS
Duties and Responsibilities:
Health Coaching:
- Perform initial evaluation of members through an assessment related to the service provided: health coaching with personalized lifestyle improvement support targeting dimensions of health.
- Use Clinical and Motivational interviewing skills to assess member’s need and establish mutually agreeable goals while supporting member in developing self-management skills in adopting positive behavior changes.
- Guide members related to defining their health and well-being vision, setting their health and well-being goals, building their support and accountability networks, achieving their health improvement plans, and improving their quality of life.
- Document encounters, facilitating outcomes recording, tracking, and analyzing.
- Review health risk assessments, biomarker, or lab data, claims history, and medical records to inform health education needs.
- Outreach to any members needing additional support or resources.
- Assist member with maximizing their member benefits and coordinate referrals to other team members, healthcare professionals, or specialty programs.
- Comply with all accreditations, State and Federal mandates.
- Demonstrate respect and sensitivity for all health plan members, regardless of race, ethnicity, religion, language, sexuality, gender identity, gender expression, nationality, or health diagnosis.
- Assist in creating and delivering presentations for the Health and Well-Being, Quality, Medical Management, and Proactive Care Management teams.
- Design and organize member-facing and coach-facing well-being content which follows department guidelines for citations, reviews, sharing, and distributing.
- Perform other related tasks incidental to the above-described responsibilities.
Workplace and Schedule
- Monday to Friday, full time
- Primary hours are 8-5 PM CST; a minimum of 32 hours per week must fall between these hours for member-facing care.
- Remote or hybrid position. We predict onsite team meetings at our Lee’s Summit, MO or Independence, MO locations at least once per quarter when COVID-19 transmission rates permit.
- Flexible work location: work from home or elect to use one of our office locations (in Lee’s Summit, MO). Offices are equipped with vending, sit/stand desks, and fitness facilities.
Experience and Qualification Requirements
- NBC-HWC Certification: Certified by the National Board for Health & Wellness Coaching (current)
- Education: Bachelor’s degree in a related field (e.g., health sciences, nutrition, psychology).
- Experience: A minimum of 2 years of coaching experience. Some coaching experience within a telehealth/virtual environment is preferred.
- Communication Skills: Active listening, empathetic, clear, motivational interviewing, non-judgmental attitude, feedback, encouragement, and cultural sensitivities.
- Empathy: Ability to empathize with clients and provide compassionate support.
- Adaptability: Flexibility in approach to meet individual client needs. Resiliency with change during growth and transition opportunities.
- Ethical conduct: Adherence to ethical standards and confidentiality guidelines.
Desired non-clinical skills in the following areas: Microsoft Teams and Microsoft Office tools (particularly Excel and Power Point), change management, written and verbal communication, teamwork, data analysis, strategic problem-solving and ability to recommend changes/solutions.
Work-at-home requirements
- Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
- A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
- Latency (ping) response time lower than 80 ms
- Hotspots, satellite and wireless internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
How we value you
- Competitive pay/salary ranges
- Incentive plan
- Health/Vision/Dental benefits effective day one
- 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
- Robust employee well-being program
- Paid Time Off
- Personal Community Enrichment Time
- Company-provided Basic Life and AD&D
- Company-provided Short-Term & Long-Term Disability
- Tuition Assistance Program
Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
The annual base salary range for this position is $59,843 - $84,357 USD.
GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.
GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.
