Front Desk Member Associate Dog Health and Hygiene

Scenthound Bountiful, UT • Full-time • Bountiful, UT 84010 • 10h ago

Benefits:

Bonus based on performance
Opportunity for advancement
Training & development
Employee discounts
Free uniforms

Do you love dogs and have sales experience? This could be the job for you. We're looking for a high-energy, experienced sales professional to join our team promoting dog health and wellness to the dog parents of Bountiful. Great earning potential and opportunity for growth.

Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
Competitive hourly base pay, plus tips; sales bonuses
Merit-based pay increases
Complimentary service membership
Wage: $14 / hour plus tips & bonus (typically over $20/hour before monthly bonus).

About the Position:

Membership Sales and Member Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Member Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

Drive membership sales through health and wellness education
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Skills and Abilities:

Ability to connect with customers (both canine and human!) and provide outstanding customer service
Confidence in recommending and selling services and products
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Accountability; hold oneself and others to Scenthound standards