Join Our Team at True North Home Health and Hospice in partnership with Mission Health Services!
Are you passionate about making a meaningful difference in people's lives? Do you thrive in an environment where compassion and empathy are valued above all else? If so, we invite you to become a part of our dedicated team at True North Home Health and Hospice.
Position Available: Full Time Home Health and Hospice Scheduler
Position Summary
The Scheduler is responsible for coordinating and maintaining the daily visit schedule for all clinical staff across Home Health and Hospice. This role ensures patients receive timely, appropriate care while supporting clinicians with accurate routing, communication, and schedule adjustments. The scheduler acts as a central communication hub between patients, families, clinicians, referral sources, and leadership.
Key Responsibilities
Scheduling & Coordination
- Build, assign, and manage daily schedules for RNs, LPNs, PTs, OTs, STs, MSWs, CNAs, and Chaplains.
- Ensure all admissions, routine visits, ROC, recerts, and SOC visits are scheduled appropriately and within required timeframes.
- Adjust schedules throughout the day for call-outs, priority needs, hospital discharges, urgent hospice situations, and changes in patient condition.
- Notify clinicians of all updates in real time.
Communication & Support
- Serve as the primary point of contact for scheduling questions from patients, families, and staff.
- Communicate with referral partners for urgent start-of-care or hospice admissions.
- Maintain professional, calm communication—especially during high-volume or crisis moments.
Operational Compliance
- Schedule visits according to state, federal, and agency requirements.
- Ensure discipline frequency orders are followed and updated when changes occur.
- Track recurring orders and physician-specified visit patterns.
- Prepare daily huddles or reports for leadership and clinical teams.
Documentation & Systems
- Add, update, and maintain visit statuses within WellSky (or agency EMR).
- Track missed visits, cancellations, and no-visit documentation needs.
- Monitor capacity, mileage considerations, and clinician case loads.
- Assist with on-call report preparation and weekend coordination.
Qualifications
- Experience in Home Health or Hospice preferred.
- Strong understanding of disciplines, visit types, and care timelines.
- Excellent communication and multitasking skills.
- Ability to stay organized under pressure.
- Proficiency with EMRs (WellSky experience highly preferred).
- Reliable, calm, and team-oriented.
Core Competencies
- Organization & Time Management
- Critical Thinking
- Adaptability
- Customer Service
- Team Communication
- Problem Solving
- Healthcare Understanding
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off (PTO) and holiday pay.
- Opportunities for professional development and career advancement.
Our Mission:
True North Home Health and Hospice is dedicated to providing compassionate and personalized care to our patients, ensuring the highest quality of life and comfort during their health journey. Our mission is to empower individuals and families with the support and resources they need to thrive in the comfort of their own homes. Through a holistic approach that values dignity, respect, and integrity, we strive to be the guiding light that leads our patients towards their true north - a life filled with warmth, care, and compassion.
If you share our commitment to providing exceptional care coordination and support to those in need, we would love to hear from you! Join us in fulfilling our mission of making a positive difference in the lives of our patients and their families.
True North Home Health and Hospice and Mission Health Services are equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.
Job Type: Part-time
Pay: From $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Home Health and Hospice Scheduling: 1 year (Required)
Ability to Commute:
- South Salt Lake, UT 84115 (Required)
Work Location: Hybrid remote in South Salt Lake, UT 84115
