Job Overview
Join our dynamic team as a Full-Time, Entry-Level Call Center Health Representative and become a vital link in delivering exceptional healthcare. In this energetic role, you will engage with diverse patients and healthcare providers, providing accurate information, compassionate assistance, and efficient service. Your enthusiasm and communication skills will help ensure every caller feels valued and supported as you navigate health-related inquiries with professionalism and care. This paid position offers a fantastic opportunity to start your career in the healthcare industry while making a meaningful difference in people's lives.
Duties
- Respond promptly and professionally to incoming calls from patients, healthcare providers, and insurance representatives
- Provide clear explanations of medical procedures, billing processes, and health plan options
- Utilize medical terminology accurately to assist callers with their health concerns and questions
- Enter data efficiently into electronic health record systems, ensuring accuracy and confidentiality
- Assist callers in scheduling appointments or follow-up visits as needed
- Maintain excellent phone etiquette by listening actively, demonstrating empathy, and communicating clearly
- Collaborate with team members to resolve complex issues and escalate urgent matters appropriately
Qualifications
- Bilingual abilities are highly desirable to serve diverse populations effectively
- Strong command of English with excellent verbal and written communication skills
- Familiarity with computer skills including data entry, navigating software applications, and internet research
- Previous experience in customer service or medical office settings is a plus but not required; training will be provided
- Knowledge of medical terminology enhances your ability to assist callers accurately
- Demonstrated analysis skills to assess caller needs quickly and provide appropriate solutions
- Ability to handle high call volumes with professionalism and patience in a fast-paced environment
Embark on a rewarding career where your communication talents help improve patient experiences every day! We are committed to fostering an inclusive environment that values your growth, enthusiasm, and dedication. Join us now to make a positive impact while building essential skills for your future in healthcare.
Job Type: Full-time
Pay: $560.00 - $860.00 per week
Work Location: In person
