Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service and ensuring a smooth operation of the front desk area. This role requires a blend of administrative skills and a strong understanding of medical terminology, making it essential for candidates to have experience in medical or dental office settings.
Duties
- Greet patients and visitors warmly, providing a welcoming atmosphere.
- Manage phone systems to handle incoming calls, schedule appointments, and address inquiries.
- Collect and verify patient information, including medical records and insurance details.
- Utilize Dentrix software for managing patient files and appointments efficiently.
- Maintain accurate medical records in compliance with HIPAA regulations.
- Assist with medical collections as needed, ensuring all transactions are processed correctly.
- Understand and apply ICD-10 coding for billing purposes.
- Coordinate with healthcare professionals to ensure seamless patient flow throughout the office.
- Handle administrative tasks such as filing, data entry, and maintaining office supplies.
Qualifications
- Previous experience as a Medical Receptionist or Dental Receptionist is preferred.
- Strong customer service skills with the ability to communicate effectively with patients and staff.
- Familiarity with medical terminology and procedures is essential.
- Proficiency in using phone systems and Dentrix software is highly desirable.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Knowledge of ICD-10 coding is a plus but not mandatory; willingness to learn is essential.
- Strong organizational skills with the ability to maintain accurate filing systems.
We encourage candidates who meet these qualifications to apply for this rewarding opportunity in a dynamic healthcare environment.
Job Type: Part-time
Pay: From $118.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Life insurance
- Vision insurance
Medical Specialty:
Schedule:
Work Location: In person
