Essential Functions
- Assist consumers with appointment scheduling, registration, and access-related needs.
- Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
- Facilitate referrals, transfers, and escalations to specialized teams when necessary.
- Assist consumers in navigating complex healthcare systems and care pathways.
- Communicates and maintains relationships with other members of the Care Management team to promote a lifelong, proactive partnership with patients to enhance and personalize management of health-related needs.
- Monitor multiple conversations while maintaining high levels of accuracy and customer service.
Maintain productivity, quality, and service-level expectations.
- Adhere to HIPAA, privacy, security, and organizational policies.
Work requires walking, standing, sitting, lifting, reaching, bending and stooping. Must lift a minimum of thirty-five pounds shoulder high. Ability to travel/ drive between various locations is required for this position. Requires frequent verbal and written communication in English. Must have intact sense of sight, hearing and finger dexterity. Occasional intermittent noise and exposure to conditions such as dust, fumes and chemicals.
Education, Experience and Certifications
A High School Diploma or GED is required. Must possess excellent verbal and written communication skills. Must possess basic computer knowledge and ability to use Microsoft office applications. Strong organizational skills. Must have effective interpersonal skills. Must be able to respond quickly to changes in community and clinic settings.
