Columbus Global Home Health is a leading home healthcare service provider with a mission to bring quality and compassionate care to individuals in the comfort of their own homes. Our team of dedicated professionals works tirelessly to enhance the lives of our patients and their families through a variety of personalized services. We value professionalism, integrity, and teamwork, and are committed to providing the best possible care to our patients.
Job Overview:
We are seeking a highly skilled and motivated individual to join our team as a Healthcare Chat Support Specialist. This position can be performed remotely or in our office, giving you the opportunity to work from the comfort of your own home or join our dynamic team in person. As a Healthcare Chat Support Specialist, you will be responsible for providing exceptional customer service through our online chat support platform to patients, family members, and healthcare providers.
Key Responsibilities:
- Respond promptly and professionally to chat inquiries from patients, family members, and healthcare providers.
- Review and process appointment requests, prescription refill requests, and other related inquiries.
- Provide accurate and up-to-date information on our services, insurance coverage, and billing procedures.
- Troubleshoot and resolve technical issues related to our online chat support platform.
- Document all interactions and maintain detailed records of chat conversations.
- Collaborate with other members of the healthcare team to ensure the highest quality of care for our patients.
- Continuously improve and expand your knowledge of our services and procedures to effectively assist and educate chat users.
Requirements:
- High school diploma or equivalent required; college degree in healthcare administration or related field preferred.
- Minimum of 2 years of experience in a healthcare setting, preferably in customer service or support.
- Excellent written and verbal communication skills and the ability to communicate effectively with patients, families, and healthcare providers.
- Strong attention to detail and accuracy.
- Proven ability to multitask and manage time efficiently.
- Proficiency in computer and internet usage.
- Knowledge of electronic health record systems and medical terminology is a plus.
Why Work for Us:
At Columbus Global Home Health, we believe that our employees are the cornerstone of our success. We offer a competitive salary and benefits package, as well as the opportunity for growth and advancement within the company. Our dynamic and supportive work environment allows for collaboration, creativity, and personal development. Join our team and make a difference in the lives of our patients and their families.
Join our team of compassionate and dedicated professionals and help us in our mission to provide high-quality care to our patients. If you are a self-motivated and customer-oriented individual with a passion for healthcare, we want to hear from you! Apply today for the Healthcare Chat Support Specialist position at Columbus Global Home Health. We look forward to welcoming you to our team!
