Join Our Team at Hometown Health!
Position: Call Center Associate
Pay Range: $16.00- 23.50
Location: Schenectady, New York
We are seeking a dedicated and compassionate Call Center Associate to join our team on a full-time basis, providing quality care to patients and quality assistance to the dentist, ensuring an excellent patient experience.
About US:
Hometown Health Centers helps people live healthier lives by improving health outcomes and health equity through quality primary care and preventative services. Hometown Health is committed to offering high-quality, patient care.
Why Join Hometown Health?
Generous paid time off (Vacation, Sick, Personal, Floating Holiday and paid holidays)
Medical, dental, and vision insurance
401(k) retirement plan with employer match
Student Loan forgiveness
Tuition reimbursement program
Employer-paid Life and AD& D insurance
Employer–paid Short-term and long-term disability benefits.
Employee Assistance Program (EAP)
Flexible Spending Account (FSA) Health Reimbursement Arrangement (HRA)
Other Employee perks
RESPONSIBILITIES:
Always maintains strict confidentiality of all patient information.
Answers the phone (single and multi-line) in a professional manner and directs calls appropriately.
Registers new patients and enters mandatory demographic data into the electronic medical record.
Verifies patient information when scheduling appointments and/or answering questions.
Schedules initial and follow-up appointments. Reschedules appointments as needed.
Always maintains a professional appearance and demeanor.
Relates to internal and external consumers in a courteous and professional manner at all times.
Keeps current with updates to provider scheduling templates.
Works a flexible schedule as necessary to meet business needs.
Performs other duties as assigned by immediate supervisor.
