Job Post Summary

Date Posted: January 14, 2026
Pay: $70,000 – $75,000 per year

Patient Liaison – Clinical Experience & Operations

Company: Madison Medical
Location: Madison, NJ
Job Type: Full-Time, In-Person

About Madison Medical

Madison Medical is a physician-led, multidisciplinary practice delivering world-class, out-of-network care. Our model integrates advanced sports medicine, medical wellness, rehabilitation, and concierge-level service to produce exceptional clinical outcomes and an elevated patient experience.

We operate at the intersection of clinical excellence, operational precision, and modern systems. Every patient interaction reflects our commitment to professionalism, discretion, and thoughtful care coordination.

We are building a forward-thinking healthcare organization where technology, systems, and accountability support not replace great people.

Position Overview

We are seeking a highly capable Patient Liaison to serve as a key connector between patients, providers, and internal teams. This role is foundational to patient experience, operational flow, and practice growth.

The position begins with front-facing patient operations and is intentionally designed to evolve into a broader liaison role with expanded responsibility across departments. Growth in this role is performance-based, not tenure-based.

This role is ideal for someone who:

Thrives in fast-paced, high-accountability environments
Takes ownership instead of taking things personally
Adapts quickly as systems, workflows, and expectations evolve

This is not a passive or purely customer-service role.

Work Schedule (Required)

This role requires strict schedule reliability and rotating weekend availability. The schedule is fixed and non-negotiable:

Monday: 8:30 AM – 5:00 PM
Tuesday: 7:00 AM – 3:30 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 7:00 AM – 6:00 PM (split shifts)
Friday: 7:30 AM – 1:30 PM
Saturday: 8:30 AM – 1:00 PM (rotating)

Consistent attendance and punctuality are critical to success in this role.

How We Work at Madison Medical

At Madison Medical:

Systems matter more than opinions
Clarity beats chaos
Technology is a daily tool not a disruption
Feedback is direct, professional, and timely
Change is constant and supported

You are expected to use our tools and workflows, not work around them.

Core Responsibilities

Serve as the primary point of contact for new, returning, and active patients
Manage patient scheduling and provider calendars with efficiency and clinical awareness
Oversee front desk operations including check-in, check-out, and intake
Coordinate patient onboarding, mapping, and follow-up across multidisciplinary care plans
Educate patients on insurance benefits, out-of-network coverage, and financial expectations
Coordinate internal and external referrals with accurate documentation
Maintain compliant documentation in CureMD
Serve as a central communication hub using Outlook, Microsoft Teams, and RingCentral
Utilize internal systems (SharePoint, reporting tools) to track patient progress
Partner with clinical, administrative, and billing teams to optimize patient flow
Maintain discretion and professionalism with sensitive information
Remain calm, solution-oriented, and composed in high-volume situations

Expectations for All Team Members

All team members are expected to:

Follow documented workflows and systems
Use technology tools as designed
Adapt as processes evolve
Receive feedback professionally and apply it quickly
Communicate clearly and without defensiveness
Take ownership of outcomes not just tasks

This Role Is a Strong Fit If You…

Value structure, accountability, and clarity
Adapt quickly to new systems and expectations
Stay solution-focused under pressure
Communicate professionally, without ego
Take pride in supporting high-performing teams

This Role Is Not a Fit If You…

Struggle with punctuality or schedule consistency
Resist structured workflows or feedback
Prefer informal or inconsistent environments
Avoid accountability when things get busy
Expect roles to remain static

Qualifications & Experience

Minimum 5 years in patient-facing roles within hospitals, high-end private practices, out of network multidisciplinary practice.
Strong knowledge of insurance benefits and out-of-network models
Experience with patient mapping and referral coordination
Proficiency with EMR systems and Microsoft / Teams platforms
Exceptional communication and organizational skills

Compensation & Benefits

Salary: $70,000 – $75,000, based on experience
401(k)
Medical, dental, and vision insurance
Paid time off
Professional development and tuition reimbursement
Referral program
Free parking
Performance-based growth opportunities

AI & Automation Addendum — How We Work at Madison Medical

We are building a modern healthcare organization designed for the future not the past.

At Madison Medical, we believe great care happens when humans and technology work together. We use AI, automation, and data not to replace people, but to remove friction, reduce burnout, and elevate judgment.

What This Means for You

AI is a daily co-pilot, not a buzzword
Automation protects time for patient care and coordination
Technology is something you learn, practice, and improve not avoid
Change is constant—and actively supported

Expectations Around AI & Systems

All team members are expected to:

Use AI tools provided by the organization (e.g., ChatGPT, Copilots) to work smarter
Follow automated and documented workflows
Learn new systems as they are introduced
Think critically and validate AI-supported outputs
Suggest improvements when you see inefficiencies

Growth Mindset Is Non-Negotiable

Your role will evolve.
Our systems will evolve.
Healthcare will evolve.

We value:

Curiosity over comfort
Initiative over resistance
Ownership over excuses

Final Note

This role requires consistency, professionalism, and adaptability.

We build systems that support excellence and we expect our team members to engage fully with them.

“We don’t manage personalities. We build systems and hire people who thrive within them.”

Work Location: Madison, NJ — In Person
Reliable commute is a must

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Experience:

Medical-surgical: 6 years (Required)

Ability to Commute:

Madison, NJ 07940 (Required)

Work Location: In person

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