Host/Hostess - Seater
Job Type: Part-time
Company Introduction:
Chef Jeffeary Miskiri is Founder & Owner of a unique collective of Black, family and woman-owned products and restaurants in the Washington DC Metropolitan Area with a proven commitment of excellence to the communities they serve. We are a hospitality group of eight different restaurants.
The Miskiri Hospitality group is looking for team members that will deliver plus one service to our guests!
Job Description:
Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty. Completes table/station chart with these assignments.
Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.
Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.
Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.
Immediately recognizes and greets arriving Guests, obtains Guests’ names, provides names to servers and directs guests to the appropriate waiting areas.
Escorts Guests to their assigned table, to all Guests.
Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
Accurately quotes waiting times to guests and correctly maintains the “wait” list.
Informs Manager-on-Duty when waiting times are running over times quoted to our guests.
Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.
Monitors and enforces social distancing requirements in waiting areas as dictated by state and local social distancing regulations.
Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.
Acknowledges all departing guests and invites them to return.
Answers phone to take orders from Take Out and Delivery orders.
Takes, records and rings all food and beverage items ordered by Take Out Guests.
Receives Take Out orders from Food Runner or kitchen staff, checks for accuracy, and addresses any inaccuracies.
Correctly presents the Take Out Guest check and coordinates payment for all food and beverages sold with Bartender.
Addresses any Take Out Guest complaints.
Completes all closing duties in a timely manner.
Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.
Performs all duties and maintains knowledge of all standards and procedures, as stated in the
MHG Employee Training Packet – Hostess/ Host.
Additional duties as assigned.
Competencies/Personal Characteristics
Demonstrates a Guest first mindset, placing a high priority on the Guest experience
Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests
Job Requirements
Excellent Guest service skills and a strong work ethic
Well-organized with ability to take and place food and beverage orders accurately
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
Handle stress associated with responding to/solving problems
Physical Demands
While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly
Ability read, speak, write, and understand communication in English
Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of
35 pounds frequently and up to 50 pounds occasionally.
Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis
Must be able to communicate effectively and listen attentively
WORK ENVIRONMENT
Work is performed in a restaurant
Position involves work on afternoons, nights, weekends, and holidays, as required
Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke
Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
Physical Setting:
- Casual dining restaurant
- Fine dining restaurant
- Upscale casual restaurant
Shift:
- 8 hour shift
- Day shift
- Night shift
Ability to Relocate:
- Laurel, MD 20707: Relocate before starting work (Required)
Work Location: In person
