Autism Learning Partners is a full-service provider that specializes in the treatment of autism and other developmental disabilities. Our broad-thinking approach addresses the whole individual by collaborating with doctors, therapists, schools, and specialists. ALP’s goal is to work with their patients to achieve the best possible outcome… PROGRESS!
Our company values are: Excellence, Respect, Accountability, Teamwork, Compassion, Collaboration, Stewardship, and Honesty
Our core competencies are: Demonstrating self-awareness, interpersonal savvy, communicates effectively, collaborates, decision quality, instills trust, ensures accountability, customer focus, drives results, and nimble learning
As the first point of contact for all families, providers, and partners, Intake Specialists set the tone for the ALP experience. This role is about much more than answering phones—it’s about delivering white glove service with empathy and professionalism. Intake Specialists ensure that every inquiry is handled quickly, accurately, and with warmth, rolling out the red carpet to show families we’ve got them every step of the way.
In this role, you will process new leads, manage digital and faxed referrals, respond to emails, and support insurance verification tasks to ensure families can move seamlessly toward services.
What You’ll Do
- Be the First Connection: Answer inbound calls and emails from families, providers, and partners with professionalism and genuine care.
- Guide Families Through the Process: Manage new client leads, referrals, and documentation to help families start services smoothly.
- Keep Information Organized: Enter and maintain accurate client data in Salesforce CRM, ensuring timely follow-up and clear documentation.
- Collaborate Across Teams: Work closely with Intake Coordinators, Verification Specialists, and Clinical teams to create a seamless intake experience.
- Support Insurance Verification: Assist in verifying benefits and gathering required documentation to ensure timely approvals.
- Ensure Every Family Feels Seen: Provide consistent, high-quality service that reflects ALP’s values of compassion, accountability, and excellence.
What We’re Looking For
- Experience: 2+ years in a high-volume customer service, call center, or healthcare intake role.
- Education: High school diploma required; Bachelor’s degree preferred.
- Skills:
- Excellent written and verbal communication.
- Strong attention to detail and ability to multitask effectively.
- Proficiency in Microsoft Office; Salesforce or CRM experience preferred.
- Bilingual in Spanish is a plus.
- Understanding of HIPAA and commitment to confidentiality.
- Mindset: Calm under pressure, highly organized, and committed to helping families navigate their next step with confidence and compassion.
Why Join ALP?
- Be the first touchpoint in a family’s journey toward meaningful progress.
- Join a mission-driven team dedicated to improving the lives of children and families every day.
- Work in a collaborative, supportive environment that values respect, empathy, and teamwork.
- Build a rewarding career with a national leader in autism services that’s growing and making a difference nationwide.
Autism Learning Partners supports a diverse workforce and is an Equal Opportunity Employer.
At Autism Learning Partners, we understand that culture is the foundation of who we are as a company and how we serve our clients, families, and employees. We are one of the nation's leading full-service ABA providers specializing in the treatment of autism and other developmental disabilities. Our broad thinking approach addresses the whole child by collaborating with doctors, therapists, families, schools, and specialists. Our goal is to work together to achieve the best possible outcome and progress through our commitment to Diversity, Inclusion, and Equity, which includes forming a DEI council, monthly trainings for senior clinical staff, national trainings, a monthly DEI newsletter, continual updates to our email signatures, education on topics like generational trauma and trauma-informed care, and always striving to provide the best care and comfort for our clients, families, and employees.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Application Question(s):
- To avoid potential conflicts of interest, please answer "Yes" to confirm that you do not have any immediate family members (child, spouse, parent, or sibling) receiving services from Autism Learning Partners, Children's Learning Connection, or A Is For Apple.
Education:
- High school or equivalent (Preferred)
Experience:
- working in high volume customer service : 1 year (Preferred)
- working in reception or call center : 1 year (Preferred)
- Patient Care Coordination: 1 year (Preferred)
- working with or collecting referrals: 1 year (Preferred)
Work Location: Hybrid remote in Raleigh, NC 27603
