MedBridge is a growing surgery center development company providing financial and management services to its clients. MedBridge believes in providing the highest quality of service, excellent employee benefits, and a team-oriented work environment.
Benefits Include:
Fully remote work environment
25 days of PTO in your first year
8 paid holidays
Medical insurance with a $20/month employee-only contribution
Dental, vision, life, and long-term disability insurance (100% employer-paid)
Flexible work schedule between 6 a.m. and 6 p.m. PST
Weekly Physical Energy Program (90 minutes)
8 hours of paid volunteer time each year
Automatic enrollment in the company 401(k) plan
Primary Responsibilities
- Access, note, and explain patient surgery benefits. Clearly communicate these benefits and expected costs to patients, doctors’ offices, and center staff.
- Analyze cases to determine case viability (consists of running Excel reports, coordinating with center staff and doctor’s offices, investigating in our center resources, and making correct calculations and estimations).
- Update our software system, HST, for each case, correctly noting plan limitations and case specifics.
- Maintain clear and consistent communication with the Patient Services Manager and team through email, inter-office chat systems, and verbal (video) communication.
- Answer the phone lines that ring to this department (pre-op, operator, direct line).
- Maintain a monthly audit score of 12% or less on quality errors. Maintain other monthly audit scores as assigned by the manager.
- Obtain insurance authorizations, as needed.
- Obtain single case agreements with insurance and lien factoring companies, as needed.
- Update resources with industry, client, and department changes, as needed.
- Perform other duties as assigned (reports, scheduler ‘sweeping declaration’ emails, team tasks).
- Start at 6:30am PST and end at 5:00pm PST to assist clients with timely requests as needed.
Skills Required
- 2 years’ experience in healthcare customer service preferred
- Bilingual in English and Spanish preferred
- Strong organizational skills and attention to detail
- Independent work ethic
- Commitment to customer service and professionalism
- Proficient in computer software (Word, Excel, Outlook, Adobe and PDF software)
- Excellent phone, verbal, written, and editing skills
- Interpersonal skills: ability to collaborate and enhance the team environment
- Ability to manage stressful situations and numerous simultaneous projects
- Ability to think creatively and analytically
- Ability to maintain a professional attitude in all situations