Position: Front Desk Coordinator
Location: CARE Fertility Bedford, Texas
Type: Full-Time
About Us: CARE Fertility is a leading fertility clinic and surgery center dedicated to providing compassionate, patient-centered care. Our team of experts is committed to helping individuals and families achieve their reproductive goals through cutting-edge treatments and advanced medical technology.
Job Summary: We are seeking a highly organized and personable Front Desk Coordinator to join our team. The ideal candidate will be the first point of contact for our patients, ensuring a welcoming and efficient check-in experience. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced medical setting.
Key Responsibilities:
- Greet and assist patients, visitors, and vendors in a professional and courteous manner
- Schedule and confirm patient appointments efficiently
- Verify patient information, insurance details, and collect necessary documentation
- Manage phone calls, emails, and inquiries with professionalism and accuracy
- Maintain and update patient records in the electronic medical records (EMR) system
- Process payments, copays, and financial transactions accurately
- Coordinate with medical and administrative staff to ensure seamless patient flow
- Maintain a clean and organized front desk area
- Handle confidential patient information in compliance with HIPAA regulations
Qualifications:
- High school diploma or equivalent (Associate’s degree or certification in healthcare administration a plus)
- Minimum of 1-2 years of experience in a medical office or customer service role
- Familiarity with medical terminology and EMR systems preferred
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and work efficiently in a high-volume environment
- Compassionate and patient-focused approach
Benefits:
- Competitive salary based on experience
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- 401(k) retirement plan with employer matching
- Opportunities for professional development and growth
