Company Overview
The American Board of Pediatrics (ABP) is dedicated to certifying pediatricians and pediatric subspecialists, ensuring they meet the highest standards of excellence in healthcare for children. Our rigorous certification process not only assures the public of a physician's qualifications but also enhances the quality of pediatric care through continuous improvement and adherence to core competencies.
Job Summary:
The Credentialing and Initial Certification Manager plans and oversees the Credential and Initial Certification Department with the Executive Vice President and the Director to serve as the first line of supervision for credentialing staff and the array of components leading to initial certification. This includes tracking of residents and fellows in Accreditation Council for Graduate Medical Education (ACGME) Royal College of Physicians and Surgeons of Canada (RCSPC) training programs and the credentialing of the twenty-one initial exam applications. This role is primarily responsible for understanding pediatric training in the US and Canada and the requirements for these individuals to become board-certified. The manager is responsible for overseeing the credentialing team, ensuring milestones are met, and fostering a positive work environment.
Key duties include setting objectives, making decisions, managing performance, and aligning daily operations with the company's strategic goals. The work also includes interactions with external residency and fellowship training programs, processing applications for initial certification exams, and providing daily oversight of team members, including tracking team milestones and metrics. The position involves cross-departmental collaboration, ensuring data integrity, resolving training discrepancies and irregularities, and maintaining accurate records.
Essential Duties and Responsibilities:
- Plans and oversees the first-line supervision of components related to initial certification, including residency and fellowship tracking, credentialing processes, and coordinating twenty-one initial exam applications, including work procedures and training new hires.
- Manages team workflow, daily operations, and communication with internal departments and external parties.
- Supervises application workflows and IT processes impacting resident and fellow tracking, as well as initial certifying examination applications.
- Ensures integration of policies into daily operations.
- Manages historical credentialing records and accuracy of tracking data.
- Strictly follows general pediatrics and subspecialty initial certification application review procedures.
- Recognizes credentialing exceptions.
- Communicates effectively with team members and other CIC management and staff.
Other Functions:
- Contributes to a culture of learning, respect, support of others, kindness, diversity, inclusion, equity, and belonging.
- Performs other duties as assigned.
Supervisory Responsibilities:
- Ensures that direct reports adhere to ABP employment policies and procedures.
- Writes and conducts performance evaluations.
- Advocates for the necessary tools to ensure that direct reports are successful in their respective roles.
- Supports that additional hours beyond the minimum requirement may be necessary depending on business needs.
Required Qualifications:
- Bachelor’s Degree required in one of the following fields: Business Administration or Public Health.
- Five or more proven years of supervisory experience. This should include direct staff oversight and management of projects. Knowledge and understanding of graduate medical education are desired. Experience in credentialing is helpful but not mandatory.
- Requires excellent interpersonal skills; strong verbal and written (business) communication skills; superior organizational ability; a high level of attention to detail; the ability to facilitate the development and implementation of short and long-range projects; advanced supervisory skills; and ability to establish priorities and accomplish goals in a complex field of work. Advanced knowledge of the MS Office Suite (Word, PowerPoint, Excel, Outlook) is required.
- Experience in monitoring operational procedures and policies, including knowledge of the safeguards to ensure compliance with security and privacy.
- Ability to quickly learn and adapt to other enterprise software packages, such as Wrike project management.
Preferred Qualifications:
- Master's degree preferred
Travel Required:
Work Environment:
- A standard office set up in a private space.
Physical Demands:
- The expected physical workload is expected to be sedentary.
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
This role utilizes the following tools (but is not limited to):
- ABP-issued laptop
- Computer monitor(s)
- Mouse
- ABP systems
- Microsoft Suite tools
If you are passionate about improving pediatric healthcare through rigorous certification processes, we invite you to apply for the Certification Manager position at the American Board of Pediatrics today!
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Relocation assistance
- Retirement plan
Application Question(s):
- Do you have five or more proven years of supervisory experience?
- Do you have experience working with Accreditation Council for Graduate Medical Education (ACGME), Royal College of Physicians and Surgeons of Canada (RCSPC) training programs, or similar training programs?
Ability to Commute:
- Chapel Hill, NC 27514 (Required)
Ability to Relocate:
- Chapel Hill, NC 27514: Relocate before starting work (Required)
Work Location: Hybrid remote in Chapel Hill, NC 27514
