Client Coordinator
Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.
Responsibilities
- Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
- Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
- Daily monitoring of Dashboard, and follow up with caregivers and clients.
- Trades off responsibilities for being “On call” every other month.
- Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
- Completes client monthly calls according to policy and documents in the client's file.
- Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
- Ensures best matches between caregiver and clients.
- − Ensures compliance with the care plan and accurate documentation of all care plan tasks.
- Participates in staff training and operational meetings.
- Performs clerical work, such as filing, uploading, copying, or faxing.
- Perform other job-related duties as assigned.
Requirements
- High school diploma or equivalent.
- 2 years of experience in a customer service role highly preferred
- Demonstrated customer service and communication skills, problem solving, and attention to detail.
- Technical proficiency in utilizing computers and generating reports.
- Able to speak, read and write English fluently.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
