About Blackbird

At Blackbird, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That's why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities.

Our whole-child diagnostic approach reveals the full story behind each child's challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last.

Currently, we provide virtual and in-person mental health services, including comprehensive evaluations, medication- management and therapy, across Pennsylvania and Virginia with plans to expand to new markets in 2025.

Position Summary

The Medical Records Specialist is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The Specialist must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

What makes you, you:

Exceptional customer service skills.
Outstanding communication skills and ability to collaborate effectively with patients and colleagues.
Computer Skills – Must be PC literate with proficiency typing, navigating email, calendaring and word processing.
Interpersonal/Communication Skills - Must be able to read, write and speak fluently and effectively in English.
Quality and Efficiency of Work – Accurately completes assigned work within the timeline designated, while making efficient use of the organization's resources.
Professionalism – Upholds client confidentiality and maintains professional boundaries, demeanor, dress and interaction with clients, family members, visitors and co-workers. The employee strives to provide outstanding customer service and promote a positive reputation for the organization.
Employee Partnership – Maintains collaborative peer relationships and demonstrates courtesy and respect of others. The employee acts as a role model by displaying enthusiasm, positive problem solving and commitment to help both co-workers and the organization reach its goals.
Ethical and Legal Compliance – Performs all duties to the highest ethical standard and complies with all organizational policies regarding ethical business practices and standards of patient care. The employee complies with all standards established by agencies accrediting the organization

How you'll make an impact:

Completes release of information (ROI) requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
Date stamps all requests and highlights pertinent data to facilitate processing.
Validates requests and authorizations for release of medical information according to established procedures.
Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
Provides excellent customer service by being attentive and respectful; ensures understanding of customer requests and follows-through as promised; and being proactive in identifying client concerns, or problems.
Support other incoming requests including retrieving facsimile inquiries and adding to patient charts
Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
Maintains working knowledge of the existing state laws and fee structure
Works within scope of position and direction; willingly accepts assignments and is available to take on additional tasks or help out during backlogs
Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
Maintains confidentiality, security and standards of ethics with all information.
Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

The basics you'll need:

High School Diploma (GED) required
A minimum of 2 years prior experience in a medical records department or like setting preferred
Available to work a minimum of 10 hours per week between the hours of 9am to 5pm EST, Monday through Friday.
Must have strong computer software experience - general working knowledge of EHRs and Google workspace
Must have excellent organizational skills
Must be willing to learn new equipment and processes quickly.
Must be self-motivated, a team player
Must have proven customer satisfaction skills
Must be able to multi-task
Must have computer/laptop and internet speed must be minimum of 5Mbps
Must have customer service experience
Passion for helping others
Works efficiently, and is able to maintain the daily/monthly volume of work consistently
Ability to connect with and engage people from diverse backgrounds, experiences, cultures
Genuine, empathic, listening skills
Eagerness to work in an environment that values ongoing learning and growth
Excellent time management, strong self-organization, confidence, and independence
Excitement to work in a growing, mission driven organization

Benefits:

Medical, Dental & Vision coverage
401k (with a company match)
Employer-paid life insurance coverage
Generous paid time off
Opportunities for career growth
Diverse and experienced leadership team, supportive work culture

Join us!

We envision a world where every young person is fully understood and receives support building the tools they need to thrive. Join our team, make an impact, a real difference for patients, parents and caregivers.

"We wouldn't have a son without Blackbird Health. He would have ended his life."

"It's so rare to find comprehensive care like this-from testing to therapy to med management (and more)-all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.

Blackbird Health jobs

Medical Records Specialist - Remote