Call Center Scheduling Specialist

Days: Monday-Friday

Hours: Employees may work a traditional 8:00am–5:00pm schedule or opt for extended shifts earlier in the week, allowing for alternating half-days (Thursday one week, Friday the next).

Job Summary:

The Call Center Scheduling Specialist, under the direction of the Scheduling Manager, is responsible to answer the phones in a helpful, friendly, and timely manner from the comfort of your own home. This person schedules appointments takes messages and transfers phone calls. Regular attendance is an essential part of this job. Candidate must be available to come on-site for 90-day training period. Candidate must live within a 30-mile radius of Evansville, IN to attend in-person training and company meetings as necessary.

Essential Functions:

Answers the phones in a helpful, friendly and timely manner
Assists patients in making appointments
Schedules patients based on physician protocols and templates
Transfers calls to the appropriate department when necessary
Takes messages and sends to appropriate people
Creates tasks in SRS so that patient messages are documented and addressed
Takes new patient information and enters it into the system
Communicate with patients via texting (Artera) appropriately
Must be able to multi-task

Additional Responsibilities:

Covers for associates when on vacation, leave, etc.

The preceding examples are representative of the assignments performed b this position and are not intended to be all-inclusive.

Job Qualifications:

Experience in physician’s office preferred
Experience with Centricity and SRS preferred
Ability to operate phone system equipment
Proficient with use of computers including Microsoft Office Suite
Ability to learn new computer programs
Ability to work under pressure, make decisions and use judgment
Demonstrated ability to communicate effectively and professionally both orally and in writing across all levels of the organization
Ability to maintain good working relationships with co-workers, supervisors, management, and other staff
Must have verified internet service and established dedicated work area at home. Company will provide equipment (keyboard, computer, monitor, phone, etc.)

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Call Center Scheduling Specialist