Global Operations

Child Safety Team Specialist - USDS

Location
:

Washington D.C.

Employment Type
:

Regular

Job Code
:

A221964

Responsibilities

About the Team:
The Safety Regulatory Compliance Operations (SRCO) Team for TikTok USDS is a multi-disciplinary team that handles risk detection, prevention and handling in the United States. The team is dedicated to maintaining a safe and secure online environment for users by actively monitoring and responding to emergent threats, ensuring compliance with legal regulations, and address real-life implications of online content.

As a member of the US SRCO's Child Safety team, you will be integral in ensuring that TikTok is a safe and trustworthy place for our community. SRCO is responsible for balancing corporate compliance responsibilities with the appropriate operational safeguards to protect our users’ rights. Within and across each vertical, we work together to develop efficient workflows that mitigate legal risk. We are here to strike a scalable balance between what the law requires and what is operationally feasible to protect our users. We are here to help all our Safety organization and wider company colleagues ensure that we are sustaining an equitable platform that inspires creativity across all markets.

As a Child Safety Specialist at TikTok, you’ll be part of a global team that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community.

This highly motivating and impactful work gives you the opportunity to work with global cross-functional colleagues to frame our legal policies and operational procedures for TikTok. The team is seeking a candidate with a strong work ethic, excellent judgment, exceptional partnering skills and a passion for protecting children.

Our Child Safety team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the Child Safety team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

This position will be full-time and will be based in our San Jose, CA or Washington D.C. locations and will entail a Tuesday through Saturday, or Sunday through Thursday work week.
It also requires participation in a 24/7 on-call schedule, which will include holiday support.

Responsibilities:

Demonstrate operational excellence on a team that evaluates legal risk and user privacy in the world centered around child safety
Assume responsibility of an inbound review queue made up of internal escalations related to the most vulnerable users in our community
Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse, exploitation and other material that may be considered offensive or disturbing
Execute on repetitive core work tasks while maintaining attention to detail and keeping an eye out for potential process improvements
Conduct review of both live/historical user generated content with a detail-oriented approach and in accordance with team guidance for reporting to the National Center for Missing and Exploited Children (NCMEC)

Qualifications

Minimum Qualifications:

Bachelors degree or equivalent experience
Experience in content moderation
Relevant Trust and Safety Team experience- especially global markets
Knowledge of child safety policies and/or legislation (e.g., civil and criminal subpoenas, court orders, search warrants, NCMEC Reports)
Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, child safety, and other potentially objectionable material
Ability to work successfully in cross-functional teams

Preferred Qualifications:

Strong attention to detail, highly self-driven and results oriented
Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role
Your resilience and commitment to self-care to manage the emotional demands of the role

Job Information

【For Pay Transparency】 Compensation Description (Annually) - Washington, DC

The base salary range for this position in the selected city is 64600 - 96000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/USDS-RA

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Child Safety Team Specialist - USDS