Job Summary:
The Cashier is responsible for all cash desk transactions, OTB bets, terminal knowledge, and fixes. Safety and security of customers and overall site processes which follow the WHR company procedures.
Duties/Responsibilities:
- Must be 21 years or older.
- Punctuality: Critical to report for duty 5 minutes before the commencement of morning shifts and 15 minutes before the commencement of night shift changes.
- Maintain an acceptable level of attendance as absenteeism affects colleagues and the site?s operations.
- Maintain a high standard of appearance and personal hygiene at all times in accordance with the procedures and requirements of the company.
- Cooperate with staff, colleagues, and superiors at all times.
- Communicate constantly with Manager with regard to matters arising during the shift.
- Responsible for securing terminal keys, counting cash drawers hourly and at closing of shifts to balance with reports.
- Assist in floor duties as assigned.
- Learn money handling to gain experience and organizational skills.
- Have a complete understanding of the WHR employee handbook and adhere to the regulations contained within.
- Maintain confidentiality concerning company procedures, all company collections (money) from the terminals, safes, company operations and customer information.
- Handle cash in a secure manner and in accordance with all relevant procedures.
- Complete all procedures in a secure manner and according to company policies.
- Complete all customer transactions accurately and in a timely fashion.
- Assist in the transfer of jackpot money to customers in a confidential and secure process.
- Ensure the work area (floor & counter) is clean before leaving.
- Handle all equipment with care on a daily basis.
- Clean restrooms, IR machines, floors (sweep, mop, vacuum), and outside windows (when needed).
- Undertake limited technical duties under supervision.
- Performs other duties as assigned.
Required Skills/Abilities:
- Regular and reliable attendance.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to work both independently and collaboratively.
- Proficient understanding and use of basic mathematical skills.
- Excellent time management skills.
- High degree of attention to detail and accuracy.
Education and Experience:
- Knowledge of mechanical operations.
- At least 1 year customer service experience.
- Gaming industry experience preferred but not required.
Must be able to pass background check and drug screen.
