YOUR MISSION (The Job Description)

If you are a neat freak who loves to clean and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel's high standards of cleanliness in cleaning the guest rooms. You will also be required to communicate, coordinate and work well with other teammates, managers, and guests. In addition, be aware of your surroundings and guest preferences so it will be easier for you to anticipate guest needs in the way that they like their items organized (or not) and be able to delightfully surprise them with your personalized service. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

THE NITTY-GRITTY (The Essential Job Duties) Including but not limited to:

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide an extraordinary customer service experience for our guests.

This role will work closely with Floor Supervisor/Housekeeping Manager to:

Equipment -- Properly and safely use all equipment; report all safety issues when necessary, including carts, vacuums, Swiffer's, etc.
Maintain proper documentation of all duties accomplished during a working shift as directed
Report all safety hazards or maintenance deficiencies for proper handling
Greet all guests throughout shift with the proper salutation in English and a pleasant expression
Perform all duties in a quiet and orderly manner
Ability to maintain guest safety through reporting anything that is suspicious, personal and guest safety, injuries
Ability to take direction or instruction from supervisor/other duties as assigned
Meet quality cleaning standards
Complete required credits per productivity standards
Required to utilize HOTSOS program for all requests coded within the program
Ability to utilize an electronic device to receive and complete requests and effectively communicate with Housekeeping
Must be physically present at work, in assigned workstation, to perform all tasks
Clean all guest rooms to the Virgin Hotel standards of cleanliness
Report to designated shift in assigned attire
Use only the designated cleaning chemicals and tools
Keep guest information confidential and secure
Turn in all "lost and found" items at the end of each work shift
Responsible for all keys assigned and comply with the key policy established by the company
Comply with the security policies of the hotel
Restock supplies as needed
Complete a manager's request
Willing to work as part of a team as needed
Educated on using the proper cleaning chemicals to clean designated areas
Conserve water and chemicals according to training standards
Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Creativity and innovation are essential!
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

Current, legal, and unrestricted ability to work in the United States
Ability to communicate clearly in verbal and written English

WOULD BE NICE TO HAVE'S

High school or equivalent education required.
Preferred: Additional foreign language
Previous hotel housekeeping experience

THE WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role requires:

Strong eye/hand coordination
Ability to distinguish letters, numbers, and symbols in English
Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (MSDS) and other instructions
Work in an environment that is subject to varying noise levels, the severity of which depends upon work volume
Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair
Effectively and efficiently move from floor to floor as needed
Ability to scrub and scour different surfaces using the appropriate tools
Frequent bending, stooping, reaching, and wiping
Able to lift 50 pounds
Able to push/pull up to 100 pounds
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Proper protection is provided

VALUABLE TRAITS

50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates
Adaptive, Flexible!
Embody "great attitude"
Unwavering integrity and endless work ethic
Appreciate constructive feedback, as well as graciously providing the same
Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Virgin Hotels Las Vegas

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