Quality Improvement Specialist
Location: Mid City Los Angeles, hybrid schedule
Industry: Nonprofit/Mental Health
Contract- Long-term opportunity, 1 plus year
Pay: $33-$35/hr

A mission-driven nonprofit organization serving children and families across Los Angeles is looking for a Quality Improvement Specialist to join their team. This is a newly launched program, which means you will not just be maintaining existing processes but actually helping build and strengthen the quality assurance framework from the ground up. If you are someone who is passionate about mental health services, understands the compliance landscape inside and out, and wants your work to have a direct impact on the communities being served, this is a role worth exploring.

Key Responsibilities

Coordinate with LA County Department of Mental Health to ensure ongoing compliance with State and County standards
Audit clinical documentation for Medi-Cal, Short Doyle, and EPSDT compliance
Conduct regular spot checks and internal documentation reviews
Prepare for State Audit Reviews and LA County DMH Program Reviews
Generate monthly compliance and quality reports for internal and external stakeholders
Provide QA and QI feedback to clinical staff and support new hire documentation training
Monitor HIPAA compliance and clinical risk standards across the program
Partner with Program Managers and Clinical Supervisors to identify and address service delivery gaps
Support data collection and program evaluation efforts
Participate in Quality Improvement meetings internally and with DMH representatives

Qualifications

Master's degree highly preferred in Social Work, Marriage and Family Therapy, Psychology, Counseling, or a related field
Minimum 3 years of experience in mental health services
Direct LA County DMH experience is required
Strong working knowledge of Medi-Cal documentation standards, including Short Doyle and EPSDT
Experience with Welligent or EXYM electronic health record systems is a strong plus
Proficient in Excel with strong reporting and data management skills
Collaborative, adaptable, and comfortable working within an evolving and newly launched program
Bilingual in English and Spanish is preferred

Why This Role

This is more than a compliance role. You will be a key voice in shaping how a brand new program delivers quality care to some of Los Angeles' most vulnerable populations. The team is collaborative, energized, and deeply committed to the mission. And with a long-term contract of a year or more, there is real stability here alongside the opportunity to make a meaningful and lasting contribution.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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Quality Improvement Specialist