Position Summary

The Quality Assurance & Quality Improvement (QA/QI) Manager is responsible for overseeing The Progress Place's quality management program, ensuring compliance with all DBHDD, Medicaid, Joint Commission, and organizational requirements. This position provides leadership and oversight of quality improvement initiatives, internal audits, corrective action plans, performance improvement projects, and staff compliance monitoring.

The QA/QI Manager serves as a key member of the leadership team and works collaboratively with department managers to ensure continuous quality improvement, regulatory compliance, and positive client outcomes.

Minimum Qualifications

Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or related field required.
Master's degree preferred.
Minimum of five (5) years of experience in behavioral health, human services, or healthcare administration.
Minimum of two (2) years of supervisory or management experience.
Extensive knowledge of the Georgia DBHDD Behavioral Health Provider Manual.
Knowledge of Medicaid documentation requirements and service delivery standards.
Experience with accreditation standards, including Joint Commission preferred.
Strong leadership, organizational, and project management skills.
Proficiency in Microsoft Office and electronic health record systems.

Essential Duties and Responsibilities

Compliance Management

Monitor compliance with DBHDD, Medicaid, Joint Commission, and organizational standards.
Conduct routine chart audits and documentation reviews.
Monitor corrective action plans and follow-up activities.
Review incidents, grievances, and risk management trends.
Assist departments with audit preparation and readiness.

Quality Improvement

Develop and implement quality improvement initiatives.
Track key performance indicators and outcome measures.
Analyze data and identify opportunities for process improvement.
Present quality reports to leadership and management teams.
Facilitate Performance Improvement Projects (PIPs).

Leadership and Team Management

Lead and supervise Medical staff and assigned team members.
Provide coaching, training, and performance management.
Collaborate with department leaders to improve compliance and service quality.
Participate in leadership meetings and strategic planning initiatives.

Audit and Accreditation Oversight

Coordinate internal and external audits.
Maintain readiness for DBHDD, Medicaid, Care Management Organization, and Joint Commission reviews.
Track findings and ensure timely resolution.
Develop audit tools and monitoring systems.

Staff Training

Provide ongoing compliance and documentation training.
Develop quality improvement educational materials.
Support onboarding and annual compliance training initiatives.

Core Competencies

Leadership and Team Development
Quality Improvement Methodologies
Regulatory Compliance
Data Analysis and Reporting
Critical Thinking
Communication and Presentation Skills
Organizational Effectiveness
Problem Solving and Decision Making

Performance Expectations

Maintain audit compliance rate of 90% or greater.
Complete monthly quality assurance audits.
Submit monthly QA/QI reports by established deadlines.
Ensure corrective action plans are completed within required timeframes.
Maintain continuous readiness for external audits and accreditation reviews.

Preferred Experience

DBHDD Behavioral Health Services
CORE Services
Intensive Family Intervention (IFI)
Medicaid Managed Care Organizations
Joint Commission Accreditation
Behavioral Health Quality Management Programs

Physical Requirements

Ability to sit, stand, and work at a computer for extended periods.
Ability to travel occasionally to program locations and audit sites as needed.

The Progress Place is committed to providing quality behavioral health services through continuous improvement, compliance excellence, and positive outcomes for the individuals and families we serve.

Pay: $55,000.00 - $65,000.00 per year

Application Question(s):

Do you have a Bachelor's Degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field required?
Do you have an extensive knowledge of:

- Georgia DBHDD Behavioral Health Provider Manual
- Medicaid documentation requirements and service delivery standards
- Accreditation standards, including Joint Commission?

This position requires community-based experience. Do you have at least 3 years of community-based experience?

Experience:

Supervisory/ Management: 2 years (Required)
Behavioral Health, Human Services or Healthcare admin: 5 years (Required)

Work Location: Hybrid remote in Norcross, GA 30093

The Progress Place

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Quality Assurance & Quality Improvement (QA/QI) Manager