Director of Life Safety Monitoring

Are you a dynamic, inspirational leader with a passion for safety and technology? Do you thrive on building high-performing teams and exceeding customer expectations? If so, this is your opportunity to make a real difference in protecting lives and property.

As our Director of Life Safety Monitoring, you'll be a driving force in shaping our company's culture and delivering exceptional service to our valued customers. You'll inspire and empower your teams to achieve their best, while collaborating with cross-functional partners to set strategic direction and drive continuous improvement.

Location: Munhall, PA (Pittsburgh, PA) - In Office (Relocation eligible)

Your Mission:

Lead with Vision: Be a beacon of inspiration for your teams, fostering a culture of safety, innovation, and customer-centricity.
Empower Your Teams: Coach, mentor, and develop your team members, setting clear goals, providing regular feedback, and celebrating successes.
Deliver Results: Ensure our monitoring services are delivered with the highest quality and efficiency, and exceed customer expectations.
Drive Innovation: Explore and implement new technologies and processes to enhance our monitoring capabilities and customer experience.
Build Partnerships: Collaborate with other central stations and 3rd party vendors to develop seamless integrations and expand our service offerings.
Shape the Future: Contribute to the development and implementation of company policies, procedures, and technology roadmaps.

Your Expertise:

Proven Leadership: A track record of building and leading high-performing teams, with a focus on coaching, mentoring, and development.
Operational Excellence: Deep experience in Life Safety monitoring or a related field, with a strong understanding of industry best practices.
Customer Focus: A passion for delivering exceptional service and exceeding customer expectations.
Communication Mastery: Outstanding written and verbal communication skills, with the ability to inspire, influence, and build consensus.
Technical Acumen: Familiarity with monitoring technologies, systems integration, and data analysis.
Strategic Mindset: The ability to think strategically, set clear priorities, and drive results in a fast-paced, dynamic environment.

What You'll Do:

Develop and deliver outstanding customer care within the Monitoring Center to improve customer satisfaction, longevity and reduce attrition by:
Review and continue to develop standardized operating procedures for Life Safety Monitoring
Oversees the development of training programs to educate operators on the Company policies and procedures.
Reviews activity and staffing levels needed to maintain expected levels of customer service and response times.
Strategically lead and develop a management team to enhance performance by setting clear accountable performance metrics that cause a consistent service delivery.
Utilize customer feedback and trends in product or service issues.
Setting clear accountable performance metrics that cause a consistent service delivery.
Together with our IT Team determine, recommend, select and implement the information technology solutions needed to support Life Safety Monitoring in its daily operation and future growth.
This includes software, hardware, telephone switches, telephone lines, VoIP integration, and data circuits.
Directs the integration of customer’s accounts purchased through acquisitions into the existing monitoring applications.
Updates, reviews, and tests the business continuity and emergency management plan for the monitoring station.
Interface with third party wholesale businesses.

What You'll Need:

Bachelor’s degree from a four-year college or university; or five or more years of related experience and/or training; or equivalent combination of education and experiences:
Ability to define problems, collect data, establish facts, and draw valid conclusions and communicate these to senior Management and board of Directors, as required.
Or at least ten years’ experience with direct management responsibility for the Monitoring Station:
The need to make sure our 24/7/365 monitoring station is performing to the highest standard.
Technology Literacy:
Must be proficient with Microsoft Office programs and database management (SQL), and video monitoring services and back-end Monitoring Station technology.
Organization Skills:
Must have strong organizational skills to document support and maintain department resources.
Communication and Interpersonal Skills:
Must be able to effectively communicate (verbal and written) to internal and external Customers and Management.
Deductive Reasoning Skills:
Must be able to listen, understand, breakdown information being provided, and provide accurate direction on what is needed to resolve technical issues.
High-level decision making, problem solving.
Results in a fast-paced, dynamic environment.

What We Offer:

A Meaningful Mission: The opportunity to make a real impact on people's lives by ensuring their safety and security.
A Collaborative Culture: A supportive and inclusive work environment where your ideas are valued and your contributions are recognized.
Professional Growth: Ongoing learning and development opportunities to enhance your skills and advance your career.
Competitive Compensation: A comprehensive package that rewards your performance and contributions.

We offer a benefits package that includes:

Competitive compensation with incentive eligibility
Medical, dental, and vision coverage
FSA programs
Company paid life insurance.
Short and long-term disability.
Employee Assistance Program
401k retirement savings plan
Company Holidays
Paid Time Off
Free Parking
Bonuses ex. Earning Monitoring Center of the Year

Join Us in Protecting What Matters Most

If you're ready to take your career to the next level and make a real difference in the world, we encourage you to apply. This is your chance to join a team that's passionate about safety, dedicated to customer service, and committed to continuous improvement.

Life Safety Monitoring is a Drug-Free Workplace.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Vision insurance

Schedule:

Day shift
Monday to Friday
On call
Overtime
Weekends as needed

License/Certification:

Driver's License (Required)

Ability to Commute:

Homestead, PA 15120 (Required)

Ability to Relocate:

Homestead, PA 15120: Relocate with an employer provided relocation package (Required)

Work Location: In person

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Director of Life Safety Monitoring