Employer: Spring Health

Role: Onsite Resource Coordinator

Location: Onsite in tagged location

The Onsite Resource Coordinator offers a convenient and timely resource for the employees of a large nationwide retailer to receive immediate connections to community and company resources. This role can further serve as a partner to help address social determinants of health concerns and other related wellbeing challenges presented by this company's employees. This role will be a hybrid role at the customer location in Kona, HI

What you’ll be doing:

This role will sit onsite at our customer location in Kona, HI. The following hours are preferred; hours can potentially be flexible for the right candidate: Mon & Thurs: 10:30am-5:40pm, Weds: 8:00am-3:10pm, 1 Shift per month: 4:00am-11:10am
Identify and make referrals for work-life, financial & legal, and basic needs support
Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed
Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.
Offer consultation related to navigating mental health resources (local and national) and available workplace benefits
Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed.
Spring Health benefit promotion: relationship building with customer POCs, tabling events, benefit overviews, rounding, wellness events, etc.
Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).
Represent Spring Health and help to support/reinforce program parameters and goals.
Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.
Submit reporting documentation of all client and organizational activities on a routine and timely basis.
Attend customer meetings as requested/appropriate.
Embed in the customer culture and proactively build strong working relationships with key customer stakeholders
Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals
Demonstrate cultural humility and promotion of diversity, equity and inclusion

What we expect from you:

A Bachelor's degree in a similar field is required
Experience working with diverse populations and backgrounds within the social work industry.
Experience helping organizations manage evolving workforce environments and norms is a plus.
Experience connecting individuals to resources quickly in times of crisis is a plus.
Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.
Experience assisting individuals through burnout, managing work-life balance isa plus.
Ability to balance the needs of multiple stakeholders.
Flexibility and creativity when approaching workplace challenges.
Depth of knowledge of community resources.
Knowledge or experience in working with retail employees is a plus.
Excellent listening, written and verbal communication skills.
Acknowledge and embrace diversity and inclusion.
Motivated to go above and beyond for members to provide a high-touch experience.
Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks.
Stable transportation and ability to work from multiple onsite locations
Located within a 25 mile radius of job location listed

Job Type: Part-time

Pay: $30.00 - $40.00 per hour

Benefits:

Employee assistance program

Work Location: In person

Spring Health

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Onsite Resource Coordinator