Miracles In Sight seeks compassionate individuals for remote Donor Center Coordinator positions in our 24 / 7 Donor Call Center. Donor Coordinators work closely with grieving families to facilitate eye tissue donation for corneal transplant and research in the United States and around the world. Donor Coordinators contact donor families and conduct medical social history interviews, while coordinating with hospitals, funeral homes and surgical recovery personnel.

Excellent communication skills, empathy and advocacy for donation required. Flexibility is a MUST. You will be required to work 3-12 hour shifts each calendar week on night shift, including some weekends, and holidays as the Eye Bank needs. Company equipment will be provided.

Requirements

2+ years prior call center experience in an eye or tissue bank required
Degree preferred, but not required
High degree of professionalism and compassion toward Donor Families and Donation Partner Agencies
Must have good investigative and problem-solving abilities and work efficiently in a regulatory and quality-driven team environment
Excellent attention to detail and ability to multi-task; must have good typing and computer skills
Handle high outbound call volume, including cold calls
Interact with multiple online systems while speaking and inputting information received simultaneously
Strong oral, written, and interpersonal communication skills
Contribute to the overall quality of the department and organization by maintaining professional and technical knowledge
Knowledge of medical terminology preferred

As a Donor Center Coordinator, you become part of a family with one purpose - providing the gift of sight. You’re making a profound difference in the lives of those who cannot see. We believe that offering sight to others is one of life’s most valuable gifts. We believe in what we do!

As one of the largest Eye Banks in the United States, MIS offers a positive, dynamic culture with a mission statement that truly helps others in need. Excellent training and benefits are included.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 36 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Eye Banking: 1 year (Required)

Work Location: Remote

Miracles In Sight

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Work from Home - Donor Center Coordinator - Night Shift