Overview:

The Manager for Transcription is responsible for all operational functions of the department, to include providing staff direction, coordinating quality reviews, responding to customer service inquiries, distributing work, tracking departmental metrics, managing and directing dictated reports, achieving required turnaround time for all dictated reports.

Responsibilities:

Plans, organizes, and guides the Transcription area, as well as in identifying and carrying out operational improvements, staff development, conducting performance reviews, performing payroll functions, completing staffing plans, and administering disciplinary actions, as necessary.
Develops and manages systems for continuously monitoring, evaluating, reporting, and improving the effectiveness of the services and operations for the transcription area to ensure that target productivity, quality, and customer service standards are met.
Directs the Human Resources at the department level to achieve desired turnaround time of dictated/transcribed reports.
Assists in the development, evaluation and revision of policies and procedures, as well as job descriptions, work flows, and tools.
Effectively collaborate/communicate with all customers.
Coordinates and tracks quality reviews of employed transcriptionists.
Track, trend, and report on departmental volume.
Ensures that the assigned areas are staffed appropriately at all times.

Qualifications:

- Must possess a high school diploma or GED
- 5 years’ supervisory experience; minimum of 3 years transcribing experience in an acute care facility preferred
- College level education preferred.
- Coordination and communication skills required.

Min: USD $31.94/Hr. Max: USD $57.49/Hr. Benefits:

Benefits Eligibility is based on your scheduled FTE status and Job Category

Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Mercy Medical Center

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Transcription Manager