Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

The Primary Care Pharmacy Technician supports integrated clinical pharmacy services within the primary care setting. Working under the supervision of a licensed pharmacist, the technician assists with medication management, quality measure gap closure, and care coordination. This role focuses on patient engagement, data management, and workflow support to enhance medication safety, adherence, and overall quality of care without performing medication dispensing.
Job Description
PRIMARY DUTIES AND RESPONSIBILITIES

Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.

Runs daily/weekly reports to identify patients with care gaps related to Medicare Stars, HEDIS, or value-based care measures.
Conducts telephonic outreach calls with patients and provide medication adherence counseling and support.
Educates patients on accessing refills and financial assistance programs.
Documents outreach and interventions in the EHR using standardized templates.
Tracks completion and follow-up of pharmacist-recommended interventions.
Reviews electronic health record (EHR) medication lists for accuracy, duplication, and potential adherence issues.
Conducts pre-visit medication history interviews with patients via phone, portal, or in-person.
Flags medication-related quality measure gaps (e.g. statin use, diabetes medication adherence, hypertension control) for pharmacist/provider review.
Assists in preparing comprehensive medication review (CMR) materials for pharmacists.
Serves as a liaison between providers, pharmacists, patients, and community pharmacies.
Assists with coordinating follow-up appointments and ensure continuity of medication therapy.
Maintains logs and reports for quality improvement initiatives.
Assists with prior authorization paperwork, refill request coordination, and insurance benefit checks.
Supports pharmacist in managing collaborative practice agreements (CPA) documentation.
Participates in care team huddles and quality meetings to represent pharmacy services.

POSITION QUALIFICATIONS

There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

Education

High School Diploma or equivalent.

Licensure/certification

Pharmacy Technician Certification (CPhT) required.
Active and unrestricted certification as a Pharmacy Technician (CPhT) from the Pharmacy Technician Certification Board (PTCB) or equivalent preferred.
CPR/BLS Certification preferred.

Experience

2 years of experience working as a pharmacy technician in a clinical, managed care or community pharmacy setting.
Experience in a clinical or non-dispensing role (ambulatory care, managed care, quality management).

Knowledge

Knowledge of Medicare Part D, Stars, and HEDIS quality measures.
Familiarity with medication adherence strategies and population health workflows.

Skills

Proficiency with EHR systems and Microsoft Office/Excel.
Strong communication, organizational, and customer service skills.

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org

Work Location: Hybrid remote in Portland, ME 04103

Martin's Point Health Care

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