Virtual Chat Support - Laboratory Express

$27-32/hour | Full-time | Remote | Training Provided

About the Role

Laboratory Express is seeking a Virtual Chat Support representative to provide online customer service to patients and healthcare providers. Work from home while helping people access important laboratory testing services.

Key Responsibilities

Respond to online chat inquiries from patients and healthcare providers
Assist with test scheduling, appointment booking, and location information
Answer questions about test preparation, insurance coverage, and billing
Process basic patient information requests and provide general laboratory information
Escalate complex medical or technical questions to appropriate laboratory staff
Maintain accurate documentation of all chat interactions in CRM system
Provide excellent customer service while maintaining HIPAA compliance

Requirements

High school diploma or equivalent required
Previous customer service, chat support, or call center experience preferred
Excellent written communication skills and fast, accurate typing
Strong computer skills and ability to multitask between multiple chat windows
Reliable home internet connection and quiet workspace
Self-motivated with ability to work independently from home
No healthcare experience required - comprehensive training in laboratory services and medical terminology provided!

Remote Work Requirements

Dedicated workspace free from distractions and background noise
High-speed internet connection (minimum 25 Mbps)
Computer provided by Laboratory Express or meet technical specifications
Available during scheduled shift hours with reliable attendance
Must reside in authorized work-from-home states

What We Offer

Competitive pay: $27-32/hour based on customer service experience
Work from home: 100% remote position with flexible scheduling options
Full benefits: Health insurance, dental, vision, 401k matching
Paid training: Comprehensive 2-week virtual training program
Career growth: Advancement opportunities into specialized remote healthcare roles
Equipment provided: Computer and necessary technology supplied
Flexible schedules: Multiple shift options available including evenings and weekends

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Laboratory Express

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Virtual Chat Support-Laboratory Express