Job Summary

In addition to the responsibilities listed below, this director level position is also responsible for serving as a visionary leader and security subject matter expert with demonstrated success leading and managing all facets of a large and comprehensive security program. This includes delivering expertise and coherence across assigned area(s) while ensuring consistent and repeatable service delivery, effective integration, alignment, and unity of effort between frontline, area, regional, and national levels of the organization to establish and maintain a strong and adaptive security posture that aligns with organizational risk tolerance and business strategies.

This position is also responsible for directing and managing geographically dispersed security teams to safeguard people, property, assets, and interests in support of the core business of providing high-quality and affordable healthcare. This includes oversight of facilities across multiple large complex service areas within a large geographic market, and may include a wide variety of caregiving settings (e.g., hospitals, ambulatory surgical centers, medical office buildings, clinics, etc.) and other sites as appropriate (e.g., pharmacies, administrative office buildings, data centers, and other types of facilities).

Finally, this role is responsible for serving as the primary subject matter expert for their assigned area, providing security solutions, alternatives, and recommendations across the full spectrum of the service line, to include (but not limited to) threat management/preventing workplace violence, access control, technology integration, risk-based staffing, training, contract management, policy development, investigation & loss prevention, incident reporting/critical notifications, analysis, program measurement, continuous improvement, crime prevention, risk assessment & mitigation, law enforcement liaison, special event support, leader development, and governance.

Essential Responsibilities

Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.
Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.
Monitors and prevents security incidents by: planning, developing, and implementing strategic, large-scale, region-wide programs to detect criminal violations or hazardous conditions in order to reduce crime, limit property loss, improve safety of physicians, employees and members, and minimize liability; developing relationships with internal department stakeholders and collaborating with local and regional law enforcement and other government agencies to better assess security risks and respond to incidents and inquiries; ensuring that compliance plans are robust and attending to continuous improvement of plans; holding teams accountable for driving security and risk assessments, consulting with management to identify and mitigate liability and risks; and using strategic thinking, expert judgment, and discretion to drive resolution of highly complex escalated issues using multidisciplinary methods.
If applicable to the role, supports facility access control plan by: as relevant, developing guidelines for facilities access control, which may or may not include key control, ID badge management, locking and unlocking doors, providing emergency and after hours access as appropriate, providing escorts to sensitive areas, traffic control, and vendor/patient/visitor/personnel access management; and may or may not include working with leadership to promote accountability for compliance with access control plan.
If applicable to the role, develops strategy for security and threat incident response by: if relevant, maintaining general awareness of all current emergencies, disasters, and other incidents at facilities, with consideration for their impact and severity, driving communication across teams; as appropriate, influencing strategy and/or holding teams accountable for appropriate and effective response to incidents emergencies, disasters, burglaries, and uncooperative or combative individuals; as appropriate, developing selected strategies for emergency response (e.g., lockdown procedures), based on the known risks; as appropriate, developing and leading incident response training programs for security staff, employees, and physicians; as appropriate, overseeing security incident investigations; as appropriate, using advanced subject matter expertise to oversee improvements based on security incident analyses; as appropriate, orchestrating efforts to compile information on potential internal and external threats and facilitating strategic planning to minimize threats with local Threat Management Team; and as appropriate, gathering, reviewing, and disseminating internal and external safety/threat related intelligence to facilitate improvements in incident response.
Complies with safety and security policies and procedures by: using expert knowledge of safety and security laws, regulations, policies, procedures, and standards to develop security strategies and concepts and champion the dissemination and implementation of the strategies and concepts; developing and leading training programs for security staff, employees, and physicians; driving a culture of continuous improvement and ensuring department policies are updated, as needed; and influencing and developing standards and holding Security managers accountable for appropriate application of knowledge and skills learned through training.
If applicable to the role, drives continuous improvement of security systems by: as appropriate, championing, creating, and implementing long-term plans to integrate cutting edge security technology design standards into new construction, renovation, and/or life cycle replacement projects in accordance with organizational initiatives; ensuring teams needs are met in adapting to security technology changes and ensuring effective collaboration with internal stakeholders (e.g., Information Technology, Risk Management); if applicable, leading teams to conduct industry analysis and ensuring best practices are applied; if applicable, serving as a subject matter expert to align teams recommendations for security solutions for new construction, renovation, and/or life cycle replacement projects with region-wide and national strategic plans; and if applicable, defining and communicating processes and procedures for maintaining and actively monitoring alarms, detection devices, and other physical security devices.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Constructive Feedback
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Leadership
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Strategic Thinking
Team Building
Teamwork
Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Case Management
Crime Prevention
Cyber/Information Security
Emergency Code
Emergency Preparedness
Emergency Response and Recovery
Loss Prevention
Physical Security
Security Risk Assessment
Security Staffing and Deployment Strategy
Threat Management
Vendor Engagement
Workplace Violence Prevention
Accountability
Adaptability
Business Process Improvement
Closed Circuit Television Equipment
Compliance Management
Cost Optimization
Crisis Incident Management
Delegation
Discretion
Employee/Labor Relations
Event Security Procedures Strategy
Execution Excellence
Executive Protection
Interpersonal Skills
Investigation Case Files
Investigation Procedures
Investigations
Keying System
Mentoring and Coaching
Preservation of Evidence
Safety Trend Analysis
Safety and Security Laws
Security Incident Response Procedures
Security Management/Operations
Security Strategy
Trespass Procedures
Workplace Safety Awareness
Written Communication

Minimum Qualifications

Bachelors degree in Law Enforcement, Business Administration, Public Policy, Healthcare Management, Criminal Justice, Corporate Security, Security Management, or related field AND minimum ten (10) years of experience in Security Management, Hospital Security, Law Enforcement Management, or directly related field OR Minimum thirteen (13) years of experience in Security Management, Hospital Security, Law Enforcement Management, or a directly related field.
Five (5) years experience developing security policies and procedures (e.g., investigations, loss prevention, access control, risk assessment, crime prevention, workplace violence prevention).
Five (5) years experience supervising, managing, or leading a protective services workforce (e.g., security, law enforcement, corrrections, etc.).
Four (4) years project or program management experience.
Minimum four (4) years of experience managing operational or project budgets.
Minimum seven (7) years of experience in a leadership role with direct reports.
Driver's License (California) required at hire

Preferred Qualifications

Primary Location: California,Pasadena,Walnut Center - Regional Offices

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri,

Working Hours Start: 08:00 AM

Working Hours End: 05:00 PM

Job Schedule: Full-time

Job Type: Standard

Worker Location: Flexible

Employee Status: Regular

Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee

Job Level: Director/Senior Director

Department: Regional Offices - Pasadena - Prop-Rgnl Oper Bldg Securty - 0308

Pay Range: $197300 - $255310 / year

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: Yes, 50 % of the Time

Work Setting: Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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Director, Security, Service Area Operations