Inova Health is looking for a patient access specialist to join the team. This role will be full-time Monday through Friday Hybrid.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Job Responsibilities:

Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
Financial Counseling: Assesses coverage and initiates financial assistance.
Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
Kiosk: Educates patients and reports usage trends on kiosks.
Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
May perform additional duties as assigned.

Additional Requirements:

Education - High school or GED
Experience - 1 year of patient access experience

Inova Health System

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Patient Access Specialist