Hmong Home Health Care (“HHHC”) has been providing personalized home care services for the elderly and people with disabilities in the Twin Cities area for over 30 years. Our mission is empowering individuals and families to access personalized care in their communities by navigating services and employing caregivers they trust. We remain a strong advocate of this vision, which is more important now than ever before. Join our team, help us continue to grow and thrive, and make a difference in countless lives!

JOB DESCRIPTION

HHHC is looking to hire an ambitious and committed g professional to join our team full time as a Caregiver HR Ops Analyst. This individual will be responsible for supporting the Caregiver HR Operations team and have the opportunity to work on broad-based operational initiatives specifically hiring and onboarding caregivers.

Primary Duties Include:

Support the Caregiver HR Operations department to onboard field employees (caregivers) into our services quickly, efficiently, and seamlessly.
Pull background checks, register employees with the state, and complete other steps to onboard employee into our systems.
Efficient, high-volume accurate data entry in multiple platforms.
Maintain employee profiles with updated direct deposit forms, contact information, and service notes.
Communicate with and train caregivers during orientation and onboarding.
Follow up with caregivers on leave of absence forms, discharges, lapses in services, requests, concerns, pay stub requests, issues regarding pay, etc.
Assisting our Timecard Operations and Customer Representatives teams with issues escalated from caregivers and clients, when necessary.
Identify potential issues and points of miscommunication in the caregiver onboarding experience and recommend and implement solutions to maximize efficiency
Optimize the team's general technology, systems, and processes to help make our core operational functions more effective and efficient.
Participate and execute tasks related to projects involving all aspects of state and federal labor compliance.
Work collaboratively with other departments and teams including to ensure the best customer experience for our caregivers.
Contribute to team culture and effort by accomplishing related results as needed.

Skills and Qualifications

Proficient in Office 365 such as Outlook, Words, Excel, SharePoint, and Teams is required.
Work experience and an understanding of community-based home health care best practices highly preferred
Ability to speak Hmong or Karen is required. Additional abilities to speak Vietnamese or Laotian highly preferred. Ability to write and speak professional-level English required.
Work experience in participating in process improvement projects and collaborating with others using a solution-based mindset essential to success.
Ability to balance a variety of tasks and prioritize in a customer-focused work environment.
Highly organized with a strong attention to detail.
A positive, collaborative, and team-oriented attitude with customer first mind-set.
Excellent people skills required: enjoying a variety of interactions and supporting people to get hired to care for people using services is a big part of the job.

HHHC offers benefits including dental, vision, and health insurance, and paid vacation, paid holidays, 401K employer match, and a great workplace culture.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Language:

Hmong or Karen (Required)

Ability to Commute:

Saint Paul, MN 55106 (Required)

Work Location: Hybrid remote in Saint Paul, MN 55106

Hmong Home Health Care

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