Pay Range: $22.50 - $32.41 Hourly

Shift: Onsite, Monday – Friday, 8a-5p, seeking flexibility and additional support for events in evenings and/or Saturdays (based on office/staffing needs)

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Health Insurance and Services Navigator I ensures HealthPoint patients and community members have access to vital resources such as health insurance, basic food, and transportation by assessing patients needs to connect them with necessary resources.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

Responsible for assisting clients in recertification and applications for Medicaid, Apple Health, Qualified Health Program, Family Panning, Basic Food, Medicare Savings and other state or federal assistance programs which includes identifying and screening clients for eligibility and providing education on relevant programs
Maintain and develop working relationships with external organizations such as WHPF, HCA, PH, DSHS and others, to actively advocate and troubleshoot for clients
Adhere to exchange and navigator license requirements including recertifications, updates and annual in-service days to ensure HealthPoint's ability to continue to provide navigator services to our patients and community
Responsible for providing consistent documentation and patient follow to complete applications processes and ensuring correct assignment of insurance which may include helping patients switch insurance or insurance assignment by completing switch forms or contacting insurance providers directly on behalf of the patient.
Maintain confidentiality of patient information in line with exchange and HIPAA guidelines by properly documenting patient interactions in approved programs, and meeting with clients in private spaces where patient information can be openly shared
Required to review, build and work reports that may require outreach to specific patient populations to ensure HealthPoint patients are receiving eligible education on available services which includes uninsured, unengaged, and aging out reports
Responsible for remaining current and participating in Annual Enrollment and Open Enrollment periods which includes actively sharing information with sites on performance, updates and changes along with being a point of contact for questions
Represent HealthPoint at community events as determined by leadership to provide insurance, Basic Food, HealthPoint and other resources to clients.
Attend internal and external meetings required of the role, which may include presenting material or sharing of information
Assist in the development and implementation of outreach activities and materials to enhance and improve customer service and client relationships through internal and external relationships.
Implement strategies to collect data on service and access issues as directed through mechanisms such as surveys, questionnaires, and time logs. Identify ways to improve current systems and report the information to appropriate individuals.
Contribute to a positive work environment centered around teamwork, collaboration, accountability. Demonstrate respectful, professional, and appropriate behavior.
Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
Other duties as assigned by supervisor.

Must have’s you’ll need to be successful:

Technical College or Associates Degree and 1-2 years of experience with Medicaid medical insurance preferred or a combination of education and experience.
WHPF Certified Navigator within one (1) month of being hired.
Ability to speak English/Spanish preferred

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

Medical, Dental, and Vision for employees and their families/dependents
HSA, FSA plans
Life Insurance, AD&D and Disability Coverage
Employee Assistance Program
Wellness Program
PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
8 holidays and 3 floating holidays
Compassion Time Away up to 40 hours
Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
Development and Growth Opportunities

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Health Insurance and Services Navigator I