At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Responsible For An Integrated Member Experience. Responsible For Providing Concierge Guidance And Answering Questions From Members And Providers For Medical, Behavioral Health And Prescription Benefits And Claims. Assisting Members In Assessing Tools, Health Partner Options, And Setting Provider Appts Through Their Choice Of Communication Whether It Be Phone, Webchat, Or Written. The Incumbent Is A Subject Matter Expert And May Handle Projects And Assist In Training Others. They Are Responsible For Navigating The Healthcare System And Helping The Member Reach Optimal Health By Collaborating With Clinicians From Medical, Behavioral Or A Pharmacist.

Required Job Qualifications:

Associate with 2 years OR, a Bachelor’s with 1 year, OR 3 years of concierge-oriented customer service experience
Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools.
Knowledge of medical terminology.
Experience building trust and providing concierge level of service.
Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
Attention to detail and strong documentation skills.
Web and PC proficiency.

Preferred Job Qualifications:

Associate degree in Health Science or Health Studies or Bachelor’s degree.
Knowledge of HCSC customer service systems, processes, and products of the operational area.
3 years of concierge-oriented customer service experience in an insurance environment.
Clinical or social work expertise.
Experience in coordinating medical services.
Knowledge with health benefit plans and the insurance industry.

This role will start in our Richardson, TX office, however, does have the possibility of a flex schedule after 6-12 months which is 1 week in office, 2 weeks work from home after training and based on performance. The schedule can fall within Monday -Friday 8am-6pm CST and is based on business needs.

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Compensation: $18.46 - $37.84

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

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