JOB DESCRIPTION:

The Medical Scheduler is responsible and accountable for key activities associated with the scheduling system. Serves as a liaison for external and internal clinical contacts. Must be able to operate a multi-line phone system and provide excellent customer service to patients and clinical staff. Responsible for gathering information and screening patients over the phone, obtaining, and verifying necessary referrals, lab results, prior authorizations, demographics, insurance information and verification. Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills and work well in a fast-paced environment.

NOTE: Job descriptions may be revised to suit business needs at any time.

RESPONSIBILITIES:

Schedule, confirm and reschedule patient appointments for all procedures. Coordinates exams with clinical staff when needed.
Maintains and updates current information for all Providers, Technologist and CRNA schedules ensuring that Patients are scheduled properly.
Obtain, enter, and update all patient information, in the patient electronic records to maintain accuracy for scheduling and billing purposes.
Obtains all required information/documents for scheduled exam and procedure; may require verification and clarification by contacting referring providers.
Obtains all necessary Laboratory Result for scheduled exams and procedures.
Obtain and upload insurance verification eligibility via insurance portals when needed.
Responsible for providing patients preparation, pre-operative, medication, and/or other instructions that are required based on established protocols.
Maintaining and updating a 24-hour patient list for follow up, assuring patients are promptly scheduled with no delays.
Maintaining and returning all phone messages within the departments, assuring prompted response to patients with no delays. Manage call volume in a timely and professional manner.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Understand and support the department policies and procedures.

SKILLS:

Previous experience in a similar work environment
Must have basic knowledge of CPT codes and ICD 10 Codes
Strong phone, verbal, and written communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Capability to run a second monitor
Minimum typing of 30 wpm is required

EDUCATION:

High school diploma or GED required

EXPERIENCE:

1 - 2 years Call Center and/or Customer Service environment preferred
1 - 2 years experience in a Centralized Scheduling Department and / or Patient Services Department preferred
1 - 2 years experience with Medical software or EMR preferred
Knowledge of HIPAA and all areas of scheduling, including medical terminologies, provider templating, and accepted insurance coverage preferred

BENEFITS:

401(k)
Life Insurance
Health Insurance
Dental Insurance
Gym Membership
Paid Time Off
Paid Holidays

SCHEDULE:

8-hour Shift; 40 hours per week
Day Shift
Monday to Friday; Saturdays

Work Week: Monday-Friday (7:00AM-4:00PM, 8:00AM-5:00PM or 9:00AM-6:00PM)
Weekend Work Required: Flexibility to work every other Saturday (7:00AM-12:00PM or 8:00AM-1:00PM)

Equal Opportunity Employer

Guam Radiology Consultants and its affiliates are an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your email. Thanks, and good luck!

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off

Medical Specialty:

Cardiology
Nuclear Medicine
Pain Medicine
Radiology

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Experience:

Customer service: 1 year (Required)
Medical terminology: 1 year (Required)
Computer skills: 1 year (Required)

Work Location: In person

Guam Radiology Consultants

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Medical Scheduler