Do you have a passion for travel?

Grand Circle Corporation seeks a REMOTE Traveler Support Counselor to join our remote February 3rd, 2025, class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers. Your role will involve:

Handling service calls.
Making reservation changes.
Educating on tour itineraries.
Processing payments.
Responding to customer inquiries.

**Responsibilities:**

Manage service calls, assist customers with making reservation changes, educate them on tour itineraries, process payments, and respond to inquiries.
Advise, book, and update airline reservations as necessary using code-based software.
As a Traveler Support Counselor, your role is crucial in delivering an excellent customer experience that drives loyalty and referrals. Communicate comprehensive information to travelers, including details about our products and policies.
Achieve monthly performance goals.
Compete individually while maintaining a positive team spirit.
Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals

**Qualifications:**

1+ years of experience working in either In-person or Remote Call Center
Experience working in the travel industry is a plus!
Experience using GDS (Amadeus/Sabre) is preferred
Ability to multi-task and navigate multiple computer systems
History of consistently attaining performance goals
High attention to detail
Positive attitude and flexibility8
International travel/work experience is preferred

**Remote Work Requirements:**

Must have hardwired internet (cannot use Wi-Fi)

Landline phone

2mbps internet speed (higher speed preferred)

**This position is remote and requires candidates to be located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.

**Benefits (30 hours+):**

401K Retirement Savings account with Company Match
50% Discount on GCC trips and opportunities for on-site training and travel
Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
Strong PTO package - starting with 16 days and accruing more each year
11 Paid holidays throughout the year
Paid 4-Week Training
Company-paid life insurance
Paid short- and long-term disability insurance
Discounted auto and renters' insurance

**About Us:**

Grand Circle Corporation is a renowned international travel, adventure, and discovery leader for Americans aged 50+. Headquartered in Boston, MA, we offer a range of travel experiences. To learn more, please visit our websites at www.gct.com, www.oattravel.com

Grand Circle LLC

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