JOB TITLE Health Information Specialist

SUMMARY: Establishes and maintains medical records on consumers in a neat, orderly manner. Prepares consumer records for requests of information.

EDUCATION AND EXPERIENCE:

Education: High School Diploma/GED preferred. Coursework in general office and computers preferred. Licensure: N/A

Certification: N/A

Experience: Experience in customer service preferred.

Knowledge/Skills: General office skills. Verbal/written communication skills. Skilled in use of all major computer applications. Punctual with consistent/reliable attendance history.

EQUIPMENT: Computer, fax, copier, and any other equipment required to perform the functions of the position.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Prepare and maintain medical and consumer records in a neat and appropriate manner.

2. Respond to incoming emails, internal requests and telephone calls for medical records in a timely manner.

3. Ensure that accurate and complete information is collected on all request for medical records.

4. Prepare consumer records for requests of information.

5. Sort and scan documents in the consumers chart timely and accurately.

6. Process location specific reports on a routine basis (i.e. subpoena log, medical records request log etc.)

7. Distribute internal and external mail within the location and prepare outgoing mail daily.

8. Assures confidentiality of all medical records while following established policies and procedures for release of information.

9. Performs other administrative duties such as locking/unlocking doors, typing, filing, faxing and collecting documents to be shredded, etc.

10. Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed.

11. All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

2 Positions at WBHS

Frontier Health is a Trauma-Informed Workplace.

At Frontier Health, we prioritize a culture of safety, trust, support, and inclusion. As a trauma-informed workplace, we foster a supportive environment where every employee is valued, supported, and empowered to thrive.

Frontier Health

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Health Information Specialist - Full Time- Johnson City