Position Overview:

We are seeking a data-driven, systems-savvy, and policy-experienced Trust & Safety Manager with a bias to action to join our team. In this role, you will be responsible for overseeing and balancing the performance of our Trust & Safety Specialists, managing vendor relationships, and ensuring our enforcement workflows run smoothly, ethically, and efficiently. The Trust & Safety Manager will be pivotal in ensuring we scale a compliant, efficient, user-friendly platform for all stakeholders, driving and implementing Trust & Safety policies and procedures that are proactively preventative and maintain our platform with integrity and the best user experience.

Key Responsibilities

People Management & Team Leadership

Manage, mentor, and support a team of in-house specialists across time zones
Conduct regular 1:1s, team check-ins, and performance reviews
Support hiring, onboarding, and training of new specialists and QA analysts
Foster a team culture of resilience, accountability, and well-being (including managing exposure to sensitive content)

Creating a safe and trusted environment for creators & fans:

Troubleshoot potential fraud, moderation, and compliance requests of stakeholders reaching out through a variety of support channels.
Collaborate with internal teams and external stakeholders to resolve urgent T&S issues by employing effective escalation procedures and risk mitigation measures.
Adhere to key experience SLAs and focus on achieving top-tier performance metrics to ensure the team delivers an amazing support experience.

Compliance & Platform Integrity Support

Ensure enforcement aligns with legal and regulatory obligations (e.g., CSAM prevention, 2257 documentation, GDPR)
Help prepare for audits, transparency reporting, and regulator inquiries
Work with Policy Managers to operationalize new or updated policies into enforcement procedures

Build Scalable Support Documentation and Processes:

Deliver key resources and initiatives that establish foundations of preventative and proactive Trust & Safety philosophy.
Identify opportunities for improvement across different Trust & Safety functions and assist with delivering key operational adjustments to day-to-day Trust & Safety processes.
Define, document, and execute the best practices and strategy for a Trust & Safety that focus on scaling and long-term trust with our creators and fans.

Establish Trust & Safety guardrails and best practices for the Fansly platform:

Own, monitor, improve, and report on key Trust & Safety metrics and KPIs.
Serve as the expert and advisor for developing top industry standard Trust & Safety guidelines and operations.
Work closely with executives to report relevant user experiences for continual platform improvement.
Stay abreast and update stakeholders on new and existing Trust & Safety workflows, SOPs, and protocols that protect the experience of creators and fans inside and outside the platform.
Lead policy development, maintenance, and deployment for all Trust & Safety programs.

Bonus Points For:

Experience managing global moderation teams (in-house or BPO)
Familiarity with relevant laws (e.g., DSA, Section 230, 2257)
Background in creator economy or adult content moderation
Prior experience standing up new operational processes or tools
Experience with Intercom

Qualifications

5+ years in Trust & Safety, content moderation, or operations management
2+ years experience managing people in fast-paced, high-volume environments
Highly organized, process-oriented, and systems-minded
Comfortable working with NSFW/sensitive content in a professional setting (tools/support provided)
Familiar with moderation platforms, QA processes, and reporting tools
Excellent communication and documentation skills
Experience coordinating with legal, compliance, or vendor teams

Benefits:

Competitive Salary (Salary begins at $85,000/year, negotiable based on experience)
100% Remote
Health, dental, and vision insurance coverage for you and your family.
Flexible Time Off (FTO) and paid holidays
Mental Health Support and Counseling
Employee recognition programs to celebrate achievements and contributions.

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Trust & Safety Manager