Job Summary

This role presents a distinctive opportunity within our Executive Health Clinic as part of the Employer Services division. The position is highly visible and requires a strong commitment to exceptional customer service and concierge-level support.

Candidates must demonstrate a high degree of flexibility and be willing to travel throughout Southeast Michigan to various Corewell Health locations and client sites for events. The ability to transition seamlessly from one client account to another while consistently delivering superior service is essential. Candidates must also apply strong critical-thinking and problem-solving skills to anticipate solutions and respond effectively when schedule variations or unexpected needs arise.

A thorough understanding of how to represent Corewell Health, Employer Services, and the Corewell brand is required. Superior verbal, written, and interpersonal communication skills are crucial to success in this role.

Additionally, because the clinic and clients operates on a specialized schedule, candidates must have flexibility and variable scheduled shifts that start early in the morning. Word processing skills is a must, understanding of patient registration and scheduling process is a plus.

This role offers a distinctive opportunity to support the Executive Health Clinic within the Employer Services division. The position coordinates scheduled procedures with clients and departments across Corewell Health, anticipates client needs, and communicates concerns to appropriate team members when additional support is required. The role takes ownership of daily clinic operations by maintaining a professional, welcoming environment and addressing client issues that arise during appointments.

Responsibilities also include conducting registration and compliance audits across multiple departmental programs, escalating findings for timely resolution, and serving as the department’s primary or secondary timekeeper.

Essential Functions

Prepares, reviews, and audits final client documentation before scheduled appointments to ensure accuracy and completeness.
Coordinates daily clinic activities, monitors client schedules and itineraries, performs registration functions, resolves operational issues, and escalates concerns when appropriate.
Manages clinical service documentation, monitors shared email inboxes, responds to incoming requests, and routes inquiries to the appropriate team member
Monitors the clinic environment to maintain a clean, organized, professional, and client-ready setting; submits work orders for cleaning and repairs as needed.
Monitors inventory and orders supplies for the clinic and the department, maintains a tidy and organized storage area
Coordinates preventive maintenance and required inspections for clinical equipment to ensure ongoing functionality and regulatory compliance.
Conducts assigned clinical, registration, and billing audits; maintains accurate audit logs; reports findings during scheduled meetings; and completes required follow-up actions.
Supports multiple concurrent projects and provides on-site operational assistance at client events.
Provides direct operational support to the clinic and department based on scheduling demands and business needs.

Qualifications

Required

High School Diploma or equivalent
Strong commitment to exceptional customer and concierge level service
Superior verbal and written communication skills with problem-solving abilities
Willing to work a flexible, specialized schedule that includes availability for early morning openings (as early as 6am)
Willing to travel throughout Corewell and client sites across Southeast Michigan

Preferred

Some College
Prior experience working in a healthcare environment
Epic experience
Registration, appointment setting, and scheduling experience

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak
Department Name
Employer Services - Corporate
Employment Type
Full time
Shift
Variable (United States of America)
Weekly Scheduled Hours
40
Hours of Work
Varies
Days Worked
Monday - Friday
Weekend Frequency
Variable weekends
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Corewell Health

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