Summary of Position: The Shelter Operations Supervisor supports the overall operations of Community Programs, with a specific focus on the Shelter program.

Specific Duties:

Supervisory

In partnership with the Operations Manager, supervise, manage, and mentor Program Operations Specialists, who staff the daily operations at the Shelter
Conduct regular supervision meetings with each staff member, providing regular performance reviews and feedback; Complete annual evaluations for direct reports
Manage staff scheduling; Review and approve timesheets and time off requests, and perform other payroll-related functions as needed
Record and distribute meeting agendas and notes to relevant staff in a timely manner for all Shelter team meetings

Program-related

Regularly review and evaluate policies and procedures related to Shelter programs, and make recommendations as needed to Operations Manager
Manage the inventory of supplies at the Shelter
Manage Participant entries and exits from the Shelter program; Maintain Participant roster and attendance tracking system
Serve as liaison to Housekeeping and Maintenance staff
Act as lead in dealing with Participant-related room issues including, but not limited to, bed bugs, cleanliness, and flooding
Collaborate with case managers and other program staff (i.e. Nurse, Behavioral Health Specialist) to create and implement service plans to ensure coordination of care for Participants
Provide management support at the Shelter, including but not limited to:
- Assisting Participants with accessing basic needs, including food, hygiene products, etc.
- Verbally de-escalating situations with and between Participants
- Ensuring that the environment is safe and community-oriented by supporting Participants with adhering to general and program-specific rules
- Following up on Incident Reports and completing Learning Agreements with Participants, when necessary
Engage and collaborate with Participants to explore their case management needs and make appropriate referrals
Develop an environment of community and respect among our Participants by actively partnering with them to address barriers to success in their pursuit of housing
Collaborate with Volunteer Manager regarding issues related to Shelter meal delivery
Enter appropriate data, relevant to service provided, into designated systems such as HMIS and SmartSheets

General

Arrive on time and prepared
Complete assignments and tasks thoroughly and in a timely manner
Attend and participate in meetings and trainings as expected and required by the agency, including regular supervision and team meetings; agency meetings; multi-disciplinary case consultation meetings; and internal and external trainings
Ensure the maintenance of a clean environment, both in general communal areas and individual Participant rooms
Develop and maintain strong and professional relationships with fellow staff and Participants through effective, and cross-functional, communication and collaboration
Adhere to the Core Values and Code of Conduct for Connections for the Homeless
Flexible availability, including evenings, weekends, and holidays, if necessary to ensure adequate coverage
Other duties as assigned

The following qualifications are requirements for the position:

High school diploma or GED
Certification in de-escalation training (i.e., CTI; Handle with Care, etc.) or willing to obtain within 30 days of employment
1-3 years of professional experience in a behavioral health or social service setting
Demonstrated skill with de-escalating situations with and between Participants
Advanced computer proficiency with Microsoft Word and Excel

The following qualifications are highly desirable:

Self-starter with the ability to multi-task and think creatively
Previous supervisory experience
Previous experience with client database

Other requirements:

Able to work independently and with diverse populations
Effective speaking, writing, and interpersonal skills
Ability to lift and move up to 50 pounds and stand for extended periods of time
Must submit to a criminal background check and submit to, or provide evidence of, a recent test for tuberculosis

For nearly 40 years, Connections for the Homeless has served and catalyzed our community to end homelessness, one person at a time. Each year we provide eviction prevention, shelter, and housing services to 4,000 people from across north suburban Cook County. Beyond providing direct services we also operate a robust advocacy and community organizing program to address the root causes of homelessness. The COVID pandemic accelerated our growth in the depth and breadth of services we offer and the organizational infrastructure to sustain this highly impactful organization. Connections is a radically reshaped organization deeply committed to demonstrating our core values in all relationships with participants, colleagues, donors, partners, and volunteers.

Join our dedicated team at Connections for the Homeless, where we blend a commitment to making a difference with a competitive rewards package. Our full-time employees enjoy a range of benefits, consciously crafted through an equitable lens, to support their well-being and professional growth.

At Connections for the Homeless, we recognize that supporting our employees is essential in achieving our mission. We are ready to invest in you as you make a difference in our community. We can't wait for you to join us!

Connections For The Homeless, Inc

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Shelter Operations Supervisor