Job Title: Ambulatory Services Representative
Department: Neurology

Location: Dallas, TX
Shift: Monday-Friday 8:00 AM-4:30 PM
Job Type: On-Site

Why Children's Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Conduct the scheduling, registering and financial process initiation for out-patient appointments within the ambulatory clinics. This position is accountable for delivering excellent customer service, obtaining accurate information for the beginning process of the financial system, and accurately scheduling patients with the most appropriate service and provider. Results expected are patient and provider satisfaction, in addition to complete, accurate data for appropriate financial outcomes.

Responsibilities:

Receive appointment requests
Identify existing Medical Record Number (MRN) or create new MRN
Obtain correct demographic information as related to insurance information, etc.
Determine in/out of network, uninsured, under-insured, need for financial counseling
Offer financial screening to patient / payer
Triage / prioritize initial patient diagnosis referral using standard operating procedures
Complete and manage work queues in Epic
Review hospital services and Hospital Account Record (HAR) accuracy
Register donors and research participants
Monthly review of Daily Account Record (DAR) for Medicaid mismatches, research and obtain valid insurance authorization or refer to financial counseling
Obtain authorizations for admissions, liaise with access center
Facilitate diagnostic and ancillary scheduling
Review existing pre-visit orders, link when necessary
Check patients in / out
Make follow up appointments
Prepare and distribute new patient reminder letters
Organize and prepare patient packets, schedules, etc. for upcoming day's activities
Apply (drop) charges in system to support clinic financial statistics
Complete daily provider utilization grid
Warm call reminders regarding upcoming appointment(s)
Collect co-pay amounts from patient guardians
Order supplies for clinic or department
Link and/or release patient orders (lab, therapy, etc.) in system
Complete and process consent forms
Provide phone management support for ambulatory clinic or department
Understand and perform to iCARE standards for customer service
Complete referral authorization during call, if possible. If not, create referral shell for PCP to verify the insurance referral
Schedule multidisciplinary visits
Template management
Train other employees
Committee involvement

WORK EXPERIENCE

At least 1 year customer service or outpatient-related scheduling experience Req

EDUCATION

High school diploma or equivalent Req

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.

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Ambulatory Services Representative